Session Videos

2014 Think Tank: Data Semantics, Standards and Synergy! Presented By: David Saul, Chief Scientist, State Street

 

Other videos:

2014 Think Tank: Data Semantics, Standards and Synergy! Presented By: David Saul, Chief Scientist, State Street
2014 Keynote: The Celebrity CIO: Driving Business Growth through Service Delivery Innovation
2014 Thought Leadership: Customer Interaction - What will it look like in 5 years
2014 Keynote: Bridging The Gap, Today & Tomorrow!
2014 Keynote: Channel Integration - Bridging the Business IT Gap
2013 Executive Vision: The Digital Frontier, What it Takes to Win!
2013 CIO Thought Leadership: Technology Strategies for Big Data Analytics
Leveraging Analytics to Manage Risk and Obtain Competitive Advantage
Thought Leadership Session - High Performance Analytics
Marc Gordon Keynote Presentation
Cloud Computing - The Business Human and Technology Transformation
The Common Credentials Dilemma
Using Analytics to Thrive in the New Reality
The Role of the CIO at ING DIRECT Canada

 

Case Studies

Case Study : Australia Direct Insurance Australia Direct Insurance, a division of Insurance Australia Group Ltd (IAG), the parent company of a general insurance group with controlled operations in Australia, New Zealand and Thailand, recognised the need for Web-based customer self-service, as online engagement has grown to become the preferred way to seek help or engage with brands across all industries.

How Five IT Leaders Transformed Their  Businesses With Cloud Communications CIOs of midmarket and distributed enterprises are increasingly adopting cloud-based communications solutions, or Communications as a Service (CaaS), as a replacement for traditional on-premise systems. The reasons are numerous and varied, ranging from unifying multiple locations on a single platform to consolidating services such as phone, fax, web conferencing and contact centers to achieving business continuity. Here are five examples of forward thinking enterprises that have solved complex business communications challenges using 8x8 CaaS solutions.

Jackson Investment in Technology Innovation Every (insurance) company needs to be thinking about where they want to be in five to ten years and trying to stay ahead of some of the challenges in our industry, not just compliance, but also social media. In the end, business results are what really matter." Hear more from Jackson's CIO about how Jackson, the nation's largest writer of variable annuities, drives innovation and efficiency, while also improving customer service.

Cisco gains a comprehensive view of its cloud usage Cisco-Skyhigh Case Study - Cisco gains a comprehensive view of its cloud usage to enable enterprise-ready services and extend DLP to the cloud.

Whitepapers

One Policy System or Two “Should we have one policy system or two for best managing underwriting and policy processing?” After all of our research, here is the simple answer to this complex question: “It depends.” However, we believe the balance of this white paper will assist you in determining the right answer to this question for your organization, which will depend upon on a number of factors including your organization’s requirements for both today and tomorrow.

Today's Modern Architecture: Making Wise Investments in Core Systems This perspective highlights excerpts from SMA's ongoing research and analysis on core systems solution approaches and IT investment trends in the insurance industry.

Why HIPAA Compliance Should Scare You and What You Should Ask Your Business Phone Service Provider NOW Why You Should Ask Your Business Phone Service Provider about HIPAA Compliance What is HIPAA, how does it relate to business phone systems, and why should you care?

Not All Clouds Are Created Equal The Viewpointe–sponsored, Kahn Consulting-authored white paper, “Not All Clouds Are Created Equal,” focuses on how cloud has shifted from storage to competitive agility and business efficiency. This new white paper walks the reader through such topics as the different types of clouds, how to choose the right type of cloud for your organization, the evolution of cloud and how to select the right cloud service provider.

Digital Transformation of the Insurance Industry — Driving Efficiency, Effectiveness and Growth Based on our experience in digital insurance enterprises transformations, we have developed this whitepaper to debunk some of the myths around such transformations, and delineate the USER approach developed to help companies metamorphose into digital insurers of the future.

Executive Content

Insurance From the Outside In Many important innovations that deliver new value are now developed outside the walls of the enterprise. More and more, insurers need to look outside for sources of competitive advantage -- leveraging partners, service providers and open communities. Find actionable insights in this insurance industry perspective.

Delivering multichannel customer communication without replacing legacy systems There has been a lot of talk about repurposing outputs from antiquated legacy applications to deliver modern customer communications management (CCM), but little understanding of how best to approach it. With budgets under pressure and profits dwindling, the ability to keep legacy applications in place is appealing despite their numerous drawbacks. With the aid of commissioned independent research from the industry analysts Forrester, this paper looks at what repurposing is in relation to insurance companies. It reviews three options for updating systems t

Life Claims in the Cloud - A revolutionary insurance claims solution Life Claims in the Cloud is a revolutionary solution that is changing life claims as we know it. Insurers will never again have to choose between providing a better customer experience and operating efficiently. More details at www.lifeclaimscloud.com.

CCC Crash Course 2014 The auto physical damage industry continues to move quickly as severe weather patterns, regulatory factors, advancements in technology and consumer preferences for products and services evolve. Insurance carriers, repair professionals, parts suppliers and a host of industry participants are confronted by these factors daily, making sales and marketing decisions, developing new products and services and honing operations to remain competitive in today’s marketplace. This year’s 2014 Crash Course report, complementary infographic and webinar series are all designed to work together to illustrate and provide analysis on how all of these market dynamics are really coming together and what they mean to your business.

Insurance Companies Are Falling Behind In Delivering Modern Communications Forrester Research drilled into top communication priorities, pain points, objectives, and implementation challenges that insurance organizations are experiencing and received consistent responses. Supporting modern communications is a top priority for the insurance industry. Enterprises surveyed mostly communicate with customers using legacy approaches, but all are worried about smart devices, pervasive video, and social media that give new power to customers — allowing them to interact easily with customer service agents, pass information electronically, and complete business transactions on the run.

 
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