Session Videos

2014 Keynote: The Celebrity CIO: Driving Business Growth through Service Delivery Innovation

 

Other videos:

2014 Keynote: The Celebrity CIO: Driving Business Growth through Service Delivery Innovation
2014 Thought Leadership: Customer Interaction - What will it look like in 5 years
2014 Keynote: Bridging The Gap, Today & Tomorrow!
2014 Keynote: Channel Integration - Bridging the Business IT Gap
2013 Executive Vision: The Digital Frontier, What it Takes to Win!
2013 CIO Thought Leadership: Technology Strategies for Big Data Analytics
Leveraging Analytics to Manage Risk and Obtain Competitive Advantage
Thought Leadership Session - High Performance Analytics
Marc Gordon Keynote Presentation
Cloud Computing - The Business Human and Technology Transformation
The Common Credentials Dilemma
Using Analytics to Thrive in the New Reality
The Role of the CIO at ING DIRECT Canada

 

Case Studies

Case Study : Australia Direct Insurance Australia Direct Insurance, a division of Insurance Australia Group Ltd (IAG), the parent company of a general insurance group with controlled operations in Australia, New Zealand and Thailand, recognised the need for Web-based customer self-service, as online engagement has grown to become the preferred way to seek help or engage with brands across all industries.

Cisco gains a comprehensive view of its cloud usage Cisco-Skyhigh Case Study - Cisco gains a comprehensive view of its cloud usage to enable enterprise-ready services and extend DLP to the cloud.

How Five IT Leaders Transformed Their  Businesses With Cloud Communications CIOs of midmarket and distributed enterprises are increasingly adopting cloud-based communications solutions, or Communications as a Service (CaaS), as a replacement for traditional on-premise systems. The reasons are numerous and varied, ranging from unifying multiple locations on a single platform to consolidating services such as phone, fax, web conferencing and contact centers to achieving business continuity. Here are five examples of forward thinking enterprises that have solved complex business communications challenges using 8x8 CaaS solutions.

Jackson Investment in Technology Innovation Every (insurance) company needs to be thinking about where they want to be in five to ten years and trying to stay ahead of some of the challenges in our industry, not just compliance, but also social media. In the end, business results are what really matter." Hear more from Jackson's CIO about how Jackson, the nation's largest writer of variable annuities, drives innovation and efficiency, while also improving customer service.

Executive Content

Cover-All Insurance Platform Cover-All understands the challenges facing P&C insurance companies and producers in a competitive and regulated environment. By leveraging decades of insurance experience and a solid track record for creating, implementing, and managing software solutions, the Cover-All Insurance Platform introduces the latest in modern insurance technology to replace your core systems by providing effective, efficient, and transformative results. Cover-All solutions are offered as part of a suite or individually as stand-alone solutions.

Delivering multichannel customer communication without replacing legacy systems There has been a lot of talk about repurposing outputs from antiquated legacy applications to deliver modern customer communications management (CCM), but little understanding of how best to approach it. With budgets under pressure and profits dwindling, the ability to keep legacy applications in place is appealing despite their numerous drawbacks. With the aid of commissioned independent research from the industry analysts Forrester, this paper looks at what repurposing is in relation to insurance companies. It reviews three options for updating systems t

Cloud Economics: A Financial Analysis of Information Management IT Delivery Models Cloud Economics: A Financial Analysis of Information Management IT Delivery Models - In this White Paper, sponsored by Viewpointe LLC, IDC presents the economics of cloud-delivered information management services via dedicated private cloud infrastructure for midsize and large enterprise datacenters. IDC utilized data from its Business Value Strategy practice to develop an analysis of cloud-delivered information management services versus traditional on-premises IT platforms and operations for the same services.

CCC Crash Course 2014 The auto physical damage industry continues to move quickly as severe weather patterns, regulatory factors, advancements in technology and consumer preferences for products and services evolve. Insurance carriers, repair professionals, parts suppliers and a host of industry participants are confronted by these factors daily, making sales and marketing decisions, developing new products and services and honing operations to remain competitive in today’s marketplace. This year’s 2014 Crash Course report, complementary infographic and webinar series are all designed to work together to illustrate and provide analysis on how all of these market dynamics are really coming together and what they mean to your business.

Syntel's Full Spectrum Services Syntel's Full Spectrum Services

 
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