Session Videos

2014 CIO Thought Leadership: Are You Getting The ROI You Expected From Your Identity Access Investments? Presented by Radiant Logic

 

Other videos:

2014 CIO Thought Leadership: Are You Getting The ROI You Expected From Your Identity Access Investments? Presented by Radiant Logic
2014 Think Tank: Data Semantics, Standards and Synergy! Presented By: David Saul, Chief Scientist, State Street
2014 Keynote: The Celebrity CIO: Driving Business Growth through Service Delivery Innovation
2014 Thought Leadership: Customer Interaction - What will it look like in 5 years
2014 Keynote: Bridging The Gap, Today & Tomorrow!
2014 Keynote: Channel Integration - Bridging the Business IT Gap
2013 Executive Vision: The Digital Frontier, What it Takes to Win!
2013 CIO Thought Leadership: Technology Strategies for Big Data Analytics
Leveraging Analytics to Manage Risk and Obtain Competitive Advantage
Thought Leadership Session - High Performance Analytics
Marc Gordon Keynote Presentation
Cloud Computing - The Business Human and Technology Transformation
The Common Credentials Dilemma
Using Analytics to Thrive in the New Reality
The Role of the CIO at ING DIRECT Canada

 

Executive Content

CCC Crash Course 2014 The auto physical damage industry continues to move quickly as severe weather patterns, regulatory factors, advancements in technology and consumer preferences for products and services evolve. Insurance carriers, repair professionals, parts suppliers and a host of industry participants are confronted by these factors daily, making sales and marketing decisions, developing new products and services and honing operations to remain competitive in today’s marketplace. This year’s 2014 Crash Course report, complementary infographic and webinar series are all designed to work together to illustrate and provide analysis on how all of these market dynamics are really coming together and what they mean to your business.

Insurance Companies Are Falling Behind In Delivering Modern Communications Forrester Research drilled into top communication priorities, pain points, objectives, and implementation challenges that insurance organizations are experiencing and received consistent responses. Supporting modern communications is a top priority for the insurance industry. Enterprises surveyed mostly communicate with customers using legacy approaches, but all are worried about smart devices, pervasive video, and social media that give new power to customers — allowing them to interact easily with customer service agents, pass information electronically, and complete business transactions on the run.

Delivering multichannel customer communication without replacing legacy systems There has been a lot of talk about repurposing outputs from antiquated legacy applications to deliver modern customer communications management (CCM), but little understanding of how best to approach it. With budgets under pressure and profits dwindling, the ability to keep legacy applications in place is appealing despite their numerous drawbacks. With the aid of commissioned independent research from the industry analysts Forrester, this paper looks at what repurposing is in relation to insurance companies. It reviews three options for updating systems t

 
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