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Australia Direct Insurance, a division of Insurance Australia Group Ltd (IAG), the parent company of a general insurance group with controlled operations in Australia, New Zealand and Thailand, recognised the need for Web-based customer self-service, as online engagement has grown to become the preferred way to seek help or engage with brands across all industries.
CIOs of midmarket and distributed enterprises are increasingly adopting cloud-based communications solutions, or Communications as a Service (CaaS), as a replacement for traditional on-premise systems. The reasons are numerous and varied, ranging from unifying multiple locations on a single platform to consolidating services such as phone, fax, web conferencing and contact centers to achieving business continuity. Here are five examples of forward thinking enterprises that have solved complex business communications challenges using 8x8 CaaS solutions.
Every (insurance) company needs to be thinking about where they want to be in five to ten years and trying to stay ahead of some of the challenges in our industry, not just compliance, but also social media. In the end, business results are what really matter." Hear more from Jackson's CIO about how Jackson, the nation's largest writer of variable annuities, drives innovation and efficiency, while also improving customer service.
“Should we have one policy system or two for best managing underwriting and policy processing?” After all of our research, here is the simple answer to this complex question: “It depends.” However, we believe the balance of this white paper will assist you in determining the right answer to this question for your organization, which will depend upon on a number of factors including your organization’s requirements for both today and tomorrow.
The Viewpointe–sponsored, Kahn Consulting-authored white paper, “Not All Clouds Are Created Equal,” focuses on how cloud has shifted from storage to competitive agility and business efficiency. This new white paper walks the reader through such topics as the different types of clouds, how to choose the right type of cloud for your organization, the evolution of cloud and how to select the right cloud service provider.
Based on our experience in digital insurance enterprises transformations, we have developed this whitepaper to debunk some of the myths around such transformations, and delineate the USER approach developed to help companies metamorphose into digital insurers of the future.
Many important innovations that deliver new value are now developed outside the walls of the enterprise. More and more, insurers need to look outside for sources of competitive advantage -- leveraging partners, service providers and open communities. Find actionable insights in this insurance industry perspective.
There has been a lot of talk about repurposing outputs from antiquated legacy applications to deliver modern customer communications management (CCM), but little understanding of how best to approach it. With budgets under pressure and profits dwindling, the ability to keep legacy applications in place is appealing despite their numerous drawbacks. With the aid of commissioned independent research from the industry analysts Forrester, this paper looks at what repurposing is in relation to insurance companies. It reviews three options for updating systems t
Life Claims in the Cloud is a revolutionary solution that is changing life claims as we know it. Insurers will never again have to choose between providing a better customer experience and operating efficiently. More details at www.lifeclaimscloud.com.
The auto physical damage industry continues to move quickly as severe weather patterns, regulatory factors, advancements in technology and consumer preferences for products and services evolve. Insurance carriers, repair professionals, parts suppliers and a host of industry participants are confronted by these factors daily, making sales and marketing decisions, developing new products and services and honing operations to remain competitive in today’s marketplace. This year’s 2014 Crash Course report, complementary infographic and webinar series are all designed to work together to illustrate and provide analysis on how all of these market dynamics are really coming together and what they mean to your business.
Forrester Research drilled into top communication priorities, pain points, objectives, and implementation challenges that insurance organizations are experiencing and received consistent responses. Supporting modern communications is a top priority for the insurance industry. Enterprises surveyed mostly communicate with customers using legacy approaches, but all are worried about smart devices, pervasive video, and social media that give new power to customers — allowing them to interact easily with customer service agents, pass information electronically, and complete business transactions on the run.