CIO Insurance Summit Resource Center

Case Studies

This IDC Buyer Case Study looks at how a Massachusetts-based life insurer selected Pegasystems' SmartBPM to replace legacy infrastructure in its call center. The Buyer Case Study details the insurer's decision to adopt a business process management (BPM) solution, its requirements, the vendor selection process, deployment, results, and lessons learned.

The Cincinnati Specialty Underwriters Insurance Company, Inc. launched as a new company in January 2008. This case study analyzes their success in using Camilion's Authority Suite policy administration system, to prepare for their entry into the E&S market.

Jump Start the Development of Your ISO-Based Products: Leverage ISO Electronic Rating Content with innovative technologies to accelerate speed to market, reduce costs and capitalize on market opportunities.

Wipro's Internet Distribution Strategy drives a new channel that increases online premiums by 338% in 2 years for a Fortune 100 company. Wipro worked with the client to define a multi-year roadmap for distribution of auto insurance through internet using cutting edge technology and deep business process understanding to improve customer experience.

This IDC Buyer Case Study looks at how Farmers Insurance uses Hearsay Social to empower local insurance agents while maintaining regulatory compliance on social media.

This case study, written in close consultation with Philadelphia, provides an in-depth look at the initiative, the challenges faced and overcome, and the effects and the best practices that other insurers should note in planning their own significant IT efforts.

Whitepapers

The most significant changes facing insurers all tie directly to how customers want and expect to interact with insurers and their representatives, the resulting impact on the evolution of distribution channels, and the need for rapid response to market dynamics with new and updated products.

StoneRiver was keenly aware of P&C market dynamics as it developed a long‐term product strategy for our fourth generation of enterprise class solutions that could meet these challenges. Carriers have to become leaner, faster and smarter to compete effectively.

The future of success of insurance companies rests on the expansion of developed and emerging markets through innovative products and services. Wipro, is helping insurers make inroads into the future by deploying technologies that deliver insights that rapidly lead to customer-centric solutions, efficient work flows, deeper inter-organizational collaboration and informed decision making capabilities.

This white paper discusses how BPM can revolutionize the way claim organizations drive claims strategy in the 21st century. It introduces six key advantages of BPM that insurers can leverage to transform and optimize claims management.

Accenture Software for Insurance: World-class software has long been a critical component to business success for high performing companies. Similarly, software-based applications are an increasingly important part of the solutions organizations seek in overcoming their business challenges.

Insurers are on the front lines when dealing with economic, social and environmental changes and the challenges they create. Learn how business analytics can help insurers cope with today's chaotic world, allowing business leaders to make quick, fact-based decisions about strategy, operations and more.

This perspective highlights excerpts from SMA's ongoing research and analysis on core systems solution approaches and IT investment trends in the insurance industry.

The insurance industry, is experiencing profound change driven by an explosion of information and communication technologies. The ICON Digital Insurer provides a novel way to frame the transition discussion by using a hypothetical insurance company named ICON to illustrate key transformation points.

In recent years, the role of IT has been changing. The function is increasingly expected to come up with innovative business improvements. Post-recession, organizations inhabit a very different global economy and IT has a vital part to play in supporting change and growth. IT leaders have to understand the dynamics of this

How do you avoid disrupting insurance business processes when moving to a new application platform or IT infrastructure? This innovative strategy can dramatically reduce the risk of downtime and breakage. And speed up the whole migration. It's all in how you handle your data.

Adaptik develops highly adaptive policy administration software solutions that are designed to rapidly respond to changes in their customers' regulatory environments, distribution channels, product offerings & technology. We are committed to providing P&C insurers with advanced business functionality while substantially lowering the risks & cost associated with system replacement & maintenance.

This paper showcases the spectrum of communication requirements across an insurance firm, along with the benefits gained from new technologies brought in to facilitate the transition to newer forms of communication - with consistency in branding and compliance.

The Agile methodology was formulated to address the shortcomings of traditional development methodologies. Examine some of the issues with implementing Agile in a globally distributed environment and learn best practices for implementing Agile in an offshore environment.

With pressure on operating expenses, doing more with less isn't a luxury - it's an imperative. How can insurers prioritize profitability, efficiency and growth while simultaneously creating a sustainable competitive advantage? In a word: analytics. Insurers can develop and sustain analytics-based strategies and make better decisions faster. We'll show you how.

The Five Phases of Managing Smartphones and Mobile Devices: AirWatch provides a comprehensive mobile security, device management and application management solution to simplify processes across multiple device types and mobile operating systems in one single console.

Insurance carriers are continually acquiring new core application systems which is both difficult and risky. They are often not well understood and have a high project failure rate. Is your project healthy?

According to Gartner, the iPad market will rise to 55 million devices from 19.5 million in 2010. Millbrook now introduces "MiAgents", an iPad agency management relationship tool that dramatically enhances insight into agency performance while turning anecdotal perceptions into actionable data.

Executive Content

Xpertdoc Technologies Inc., a provider of document output automation software, continues to gain traction with an innovative and game-changing solution for document-intensive organizations. Hosted by Terry Bradshaw, this segment on Today in America showcases the cost savings and efficiency gains that clients from the insurance and other industries achieve when empowering their employees with modern and flexible client communication and document output technology.

While IT has for years relied on the mandates of the business, the need to work together has become more apparent, as a rocky economic environment, a fresh focus on business growth, and rapidly changing technology place growing demands on the insurance IT department. Four insurance technology experts reveal how close IT-business collaboration works to facilitate IT budgets that foster long-term growth.

ITO America sat down with David Wade, CIO/EVP of Primerica Financial Services, for a quick chat about the importance of business and IT alignment at organizations.

Like many financial services firms, insurance companies must contend with a variety of forces that make it difficult to compete in a challenging business environment. This executive content outlines the value of customer data.