Resource Center

Case Studies

Read about how HCL delivered cost savings for up to 59% for one of the leading insurance service providers through data center services.

Covered here is how a leading insurance company reduced turnaround time for policy processing and achieved substantial cost savings.

This case study covers how a healthcare provider integrated its business and operational data through a data warehousing solution

Health Net needed a cost effective and efficient solution to provide members and providers with more customer-friendly communications in order to remain competitive in the industry.

Insurance Solutions - 8x8 Hosted PBX VoIP Phone Service. How does an industry already stretched thin come up with new ways to capture business, win loyalty, and prepare for the changes that lie ahead without incurring significant added expense or implementing major changes to infrastructure?

Infosys Technologies Ltd. helps Global 2000 companies win in a flat world. Within this case study are solutions that they focus on when providing strategic differentiation and operational superiority to their clients.

CNA Insurance needed to simplify its product data complexity and drive a better turnaround time for new product introductions. By using product life-cycle management (PLM) technology with pivotal process redesign work, they are now capitalizing on the benefits of lower data management costs, greater product reuse and faster speed-to-market.

Boosts Application Database Performance to Reduce Cost and Facilitate System Rollout: Performance Problem Diagnosis Improves End-User Response Times and Drives Down Hardware Requirements for a Major Canadian Telco

Exciting new developments are occurring in and envisioned for prepaid charging, platform charges required to support them will make the next generation prepaid a competitive necessity.

The order-to-cash workflow is the heart of every telecom business; here it is argued that a surer route to success is a gradual, managed evolution that focuses of process (not network) are respects embedded value.

Telecom firms need to embrace industry standards and create a partner ecosystem to create innovative new offerings. A robust BI/Analytics infrastructure is essential to accomplishing this.

This white paper explores the potential of "bundling" services in the communications industry. It specifically addresses the implications of bundling for the customer experience and how it can impact customer lifetime value.

Progress OSS/BSS Integration using the SID reduces operational costs, integration complexity, and the risk associated with OSS/BSS integration, enabling faster time to market and enhanced customer experiences.

An Open Policy Framework for Cross-vendor Integrated Governance: Intel SOA Expressway delivers a pluggable SOA governance policy framework based on XML policies and logs for open integration.

Ensure Service Quality for New Generation Communications Services: Communications service providers are continually challenged with delivering services that add value and meet consumer expectations.

Communications service providers around the world are now facing increasing market saturation and having trouble differentiating their offerings - and deregulation is adding to the intensity of global competition.

SAP for Telecommunications - Deregulation, Globalization, Broadband, E-Business: Stay ahead of the game with SAP for telecommunications

David Dorfman, a specialist in computational modeling for Microsoft, recently shared his thoughts on using HPC Server to improve performance and reduce actuarial modeling costs.

Point-to-Point Broadband Wireless for Service Providers: Backhaul traffic, remove network bottlenecks and extend service to previously inaccessible locations

Working With Telecommunications: Churning in the telecommunications industry

Comparison of Firewall, Intrusion Prevention and Antivirus Technologies: A whitepaper on how each protects the network

Whitepapers

Four Ways to Win with IBM Cognos : Find out how insurers are improving insight, risk management, customer loyalty and bottom-line results with IBM Cognos software.

A Closer Look at CompuCom: Our unique Integrated Infrastructure ManagementTM (IIM) solution, combined with our award-winning quality and lower operational costs, allows us to deliver the best IT services value in the industry.

This document describes the unique capabilities that HP Exstream software offers carriers wishing to embrace the next generation of policy production technology.

Leading Enterprise Transformation: Sustainable top and bottom line business results based on deep domain knowledge and proven approaches.

Discussed in this white paper are the dramatic improvements that Product Agility can make in product development and the beneficial side effects which include increasing revenues, decreasing operational costs and reducing overall risk.

This Solution Brief highlights the issues facing both communications equipment providers and telecommunications carriers as they strive to deal with a changing competitive landscape of hybrid players, legacy systems and customer churn.

The CEO Playbook: Telecom firms are faced with the combined impact of globilazation, demographics, deregulation and technology changes. Because of these impacts, firms are finding themselves needing to become more agile. While changing the way their business is run CEOs need to consider four key operational priorities to achieve success.

Customer Data Integration (CDI) projects the best remedy- a simple low-cost solution that can create a competitive advantage by helping to gain a deep understanding of the customer.

Capacity Management Enhances Cloud Computing Profitability: For the cloud service provider, performance management and capacity planning best practices and software tools can enhance your cloud-based business models by offering solutions to ensure subscriber satisfaction and provide premium revenue generation options.

Meeting the Demand for Advanced Video Services: As subscription TV providers face declines in their traditional ad revenue, they also face changing market expectations.

How Innovative Business Models Are Providing Carriers an Edge. The calling is clear- generate more revenue from existing subscribers while keeping ahead of competitors.

The Broadening Of A Convergent BSS Approach Is Required To Meet Key Customer Management Challenges Of Service Providers

HP Network Transformation Services: Enabling Network Transformation Success. Get the most from your technology investment and keep your network running at peak performance.

Competitive Operators Leap to Next-Generation Services: Competition has been intensifying across the communications industry for more than a decade and the pace continues to accelerate.

Advancing the Economics of Networking: Juniper Networks Ethernet Switching Solutions Reduce Capital and Operational IT Expenses

Opportunities and Challenges with the Convergence of Data Center Networks: Juniper Networks is Well Positioned to Deliver a Superior Converged Network Fabric for Next Generation Data Centers

HP Next-Generation Messaging: Drastically reduce your OPEX and enhance the messaging experience while transforming your network and enabling it for services innovation.

How to Resolve Major IT Service Problems Faster: Communication, collaboration and visibility are the three key factors in quickly and efficiently resolving a major IT service disruption.

Using service catalogs to run IT as a business. In many large organizations, the role of the IT function is poorly communicated and hence misunderstood. Here we provide guidelines for successful service catalog implementation and illustrates the benefits of service catalogs across functional areas.

For the past several years, incumbent telecommunications service providers have faced a decline in core legacy revenues, such as fixed-line voice and legacy packet data services in the enterprise.

Data Governance: 5 Questions for Sustainable Data Quality Success: Is your governance model delivering and sustaining Business-Ready Data Every Day?

The Four Levels of Data Readiness: Why the Common Practice of Data Migration is Not Good Enough

An Architecture for Smarter Decisions: A common architecture for all FICO customer Decision Management applications helps financial institutions improve risk management and performance across the customer lifecycle.

IT Service Optimization Service Inventory: TeamQuest explains how this process can help you consistently meet IT service levels while minimizing infrastructure costs.

Changes in the insurance industry have generated a real need for effective, efficient, automated commissions and incentive compensation management solutions.

Insurance Company Saves Monday and Improves Customer Satisfaction: The increase in call volume and insurance products made it difficult for CSRs to maintain high-quality customer service.

Insurance Providers: Improving Customer Retention through the Contact Center: Why now is the time for insurers to eliminate desktop complexity and allow customer service representatives to focus on customers, not systems.

Insurance carriers have been paying commission and bonus dollars to internal and external distribution channels since day one of operation.

Leveraging the power of an enterprise personalization platform to streamline systems and processes and deliver more effective, cost-efficient policyholder communications...

Comarch Information Technology on the future services and business models facing telecommunications today

Executive Content

Exploring the Cloud - In this podcast, Surendra Reddy, Former VP of Cloud Computing at Yahoo!, defines 'cloudonomics,' talks about cloud security, and explains why he believes companies should deconstruct their IT infrastructure and embrace cloud.

ITO America sat down with David Wade, CIO/EVP of Primerica Financial Services, for a quick chat about the importance of business and IT alignment at organizations.

IBM Cognos Insurance Executive Insight Solution

Cisco is working with companies like The First American Corporation to improve unified communications through virtualization and collaboration.

Growing the Nationwide Development Center: In this podcast, Srini Koushik, SVP and CTO at Nationwide Insurance, describes the driving factors behind the Nationwide Development Center.

Navigating Turbulent Waters: The Next Wave for Service Providers- The SP industry no longer exists as we once knew it. With the advent of the Internet and the proliferation of digital content, the industry now consists of much more than traditional telcos and network providers.

OSS/BSS as a Strategic Enabler of Business Optimization: Current OSS and BSS systems hold a wealth of real-time operational data which has the potential to be used to understand how the business is performing and then optimize that performance.

Beginning with early adopter countries such as South Korea-the very first to launch ADSL based broadband service in 1999.

Bern Elliot, VP Research, Gartner and Keith Bromley, Marketing Manager, NEC go head-to-head to discuss the business case behind Unified Business Communications