Resource Center


Case Studies

Blue Cross and Blue Shield of Minnesota take control with OpTier BTM Blue Cross and Blue Shield of Minnesota take control with OpTier BTM: BCBS of Minnesota needed to reduce the amount of time it took for operators in its call center to query back-end systems for customer information. Read more...

HCL Case Study Read about how HCL delivered cost savings for up to 59% for one of the leading insurance service providers through data center services.

Insurance brokerage solution for reduced turnaround time Covered here is how a leading insurance company reduced turnaround time for policy processing and achieved substantial cost savings.

Enterprise data warehouse for improved ROI This case study covers how a healthcare provider integrated its business and operational data through a data warehousing solution

Customer-friendly communications with HP Exstream at Health Net Health Net needed a cost effective and efficient solution to provide members and providers with more customer-friendly communications in order to remain competitive in the industry.

Insurance Solutions - 8x8 Hosted PBX VoIP Phone Service Insurance Solutions - 8x8 Hosted PBX VoIP Phone Service. How does an industry already stretched thin come up with new ways to capture business, win loyalty, and prepare for the changes that lie ahead without incurring significant added expense or implementing major changes to infrastructure?

Win In the Flat World: Corporate Fast Facts Infosys Technologies Ltd. helps Global 2000 companies win in a flat world. Within this case study are solutions that they focus on when providing strategic differentiation and operational superiority to their clients.

CNA Insurance Deploys a Smart Combination of PLM Processes and Technology CNA Insurance needed to simplify its product data complexity and drive a better turnaround time for new product introductions. By using product life-cycle management (PLM) technology with pivotal process redesign work, they are now capitalizing on the benefits of lower data management costs, greater product reuse and faster speed-to-market.

Delivering Superior Customer Value in Communications: Firms Enabling Optimal Offer Creation for Service Providers Communications service providers around the world are now facing increasing market saturation and having trouble differentiating their offerings - and deregulation is adding to the intensity of global competition.

Whitepapers

Accenture Software for Insurance Accenture Software for Insurance: World-class software has long been a critical component to business success for high performing companies. Similarly, software-based applications are an increasingly important part of the solutions organizations seek in overcoming their business challenges.

Claims Defense Automation Pressue on claims departments is mounting as claim defense expenses and losses grow while profitability from float investments has declined. Claims managers must now figure out new ways to reduce defense costs and narrow losses.

Gaining A Competitive Edge in the Insurance Industry Gaining A Competitive Edge in the Insurance Industry: How to get cross-tier visibility and control of high-speed transactions

Four Ways to Win with IBM Cognos Four Ways to Win with IBM Cognos : Find out how insurers are improving insight, risk management, customer loyalty and bottom-line results with IBM Cognos software.

HP Exstream for Policy Production This document describes the unique capabilities that HP Exstream software offers carriers wishing to embrace the next generation of policy production technology.

Leading Enterprise Transformation Leading Enterprise Transformation: Sustainable top and bottom line business results based on deep domain knowledge and proven approaches.

Achieving Product Agility: Configurability is Key Discussed in this white paper are the dramatic improvements that Product Agility can make in product development and the beneficial side effects which include increasing revenues, decreasing operational costs and reducing overall risk.

Becoming a Customer-Focused Business—One Policy at a Time Customer Data Integration (CDI) projects the best remedy- a simple low-cost solution that can create a competitive advantage by helping to gain a deep understanding of the customer.

An Architecture for Smarter Decisions An Architecture for Smarter Decisions: A common architecture for all FICO customer Decision Management applications helps financial institutions improve risk management and performance across the customer lifecycle.