CIO Insurance Summit Agenda

Day 1: Sunday, October 17th

6pm - 7pm

Welcome Cocktail Reception

7pm - 9.45pm

Welcome Address presented by Master of Ceremonies

Matthew Josefowicz, Director of Insurance Practice, Novarica

Welcome Gala Dinner + Keynote Speech

Day 2: Monday, October 18th

7am - 8am

Breakfast Networking Reception & Collection of Final Itinerary

8.10 - 8.50

CIO Keynote Presentation

From Crisis to Transformation: Rebounding, Transformation & Competing- Gearing up for Growth

Insurance organizations must position themselves to compete for growth in this rebound period.  With many high profile mergers made over the past few years business leaders are turning towards organic growth to fuel its future success.  CEOs are in turn demanding their technology teams to support this strategy and lead transformation across the firm's IT organization turning into a "value center" more akin to a line of business and supporting the introduction of new products, including new supply chain and payment processing solutions.

Sponsored by Cisco

9.00 - 9.30

Executive Exchange

CIO Think Tank

Life/Annuity/Health

This session offers an opportunity for life/annuity/health company CIOs to discuss recent developments and pressures in their sector, including recent market dynamics, changes in the distribution force, emerging products, regulatory change, and the pressures that all of these developments put on systems and IT groups. The session will kick-off with a brief presentation on current issues by Novarica principal Don Desiderato, whose background includes positions as  divisional CIO at Prudential and ING.

Moderated by: Don Desiderato, Principal, Novarica

CIO Think Tank

Property/Casualty

This session offers an opportunity for property/casualty company CIOs to discuss recent developments and pressures in their sector, including recent market dynamics, changes in the distribution force, emerging products, regulatory change, and the pressures that all of these developments put on systems and IT groups. The session will kick-off with a brief presentation on current issues by Novarica principal Karlyn Carnahan, CPCU, whose background includes senior executive roles at Fireman's Fund and other property/casualty insurers.

Moderated by: Karlyn Carnahan, CPCU, Novarica

9.35 - 10.05

Executive Exchange

CIO Thought-Leadership

CIO Thought-Leadership

Using Agile Business Planning to Drive Your IT Investment Strategy

Many insurers struggle to prioritize their IT investments in a way that is both meaningful to the business and sustainable quarter to quarter and year to year. Using a prioritized set of business capabilities linked to the overall business goals and to their underlying IT needs is a method that some carriers have used with great success. Furthermore, to make this approach successful, the organization must both deliver the capabilities and build an agile platform that allows for business and IT change.  This session would explore the concept, benefits and offer a few case studies and some tips for getting started.

Sponsored by Diamond Management & Technology Consultants Inc.

10.45 - 11.10

'Wired' Networking Break + Analyst Q&A Session

11.15 - 11.45

Executive Exchange

CIO Case Study

How BI and analytics impact decision-making

Business intelligence initiatives show up on more insurers’ top three IT projects for 2011 than almost any other initiative, according to Novarica research. This case study session highlights the experience of an insurer that’s used their investment in business intelligence and analytic systems to really affect business decision making and results. The case study includes information on defining the problem, deploying the right solution, empowering decision makers with the right information, and operationalizing the outcome.

CIO Think Tank

Is IT Really a Source of Competitive Advantage?

Nicholas Carr famously wrote that “IT Doesn’t Matter,” and while some, especially CIOs, might argue that information technology is absolutely critical to creating advantage in an information-based business like insurance, many in the insurance industry are inclined to agree that IT is not a locus of competitive advantage in today’s market. This session offers a forum for these two sides to debate, with top executives either championing or challenging IT’s position as a source of competitive advantage.

11.50 - 12.20

Executive Exchange

CIO Thought-Leadership

Sponsored by HP Exstream

CIO Case Study

CIO Think Tank

1.00 - 2.00

VIP Luncheon + CIO Open Forum (Invitation Only)

2.05 - 2.35

Executive Exchange

CIO Thought-Leadership

Sponsored by CastleBay Consulting

2.40 - 3.10

Executive Exchange

CIO Think Tank

IT Organizational Transformation

Insurer IT organizations have changed from data processing to MIS to IT. What is the next step of evolution for these units in their continued mission to enhance the capabilities of their organizations? This session looks at emerging changes in Insurer IT organizations, including dealing with the pending retirement of the baby boomers and working with the workforce of the future, changes in organizational set-up, new functions, and other critical issues.

CIO Think Tank

Leveraging Technology to Improve Customer Experience: Onstage and Off

Customer expectations of information systems have skyrocketed. As direct users, customers have been trained by Google, Amazon, and Facebook to expect easy interactions. Similarly, they expect any knowledge workers that they deal with, from customer service representatives to underwriters to claims executives, to have consolidated information at their fingertips during their interactions. This session examines the role of information technology and the CIO on creating customer experience.

3.15 - 3.45

Executive Exchange

CIO Thought-Leadership

Sponsored by Xpertdoc

3.50 - 4.20

Executive Exchange

CIO Thought-Leadership

Sponsored by FICO

4.25- 4.55

Executive Exchange

CIO Thought-Leadership

Sponsored by NIIT Technologies

5.00 - 6.00

Keynote CIO Executive Visions

Defining and Measuring Innovation in Insurance

Innovation – in product, operating model, strategy, technology, and business practice -- is a major focus for insurers seeking growth and competitive position. But while it is much talked about in the executive suite and in the press, what is really occurring inside insurers today? How is innovation being generated, evaluated, and operationalized? And what is the role of the CIO in this process, and the impact on the IT organization and the broader company?

This panel of top innovation executives from leading multinational insurers, moderated by conference agenda chair Matthew Josefowicz of Novarica, will address these questions with real world examples and opportunities for interactive discussion with attendees.

Panelists:
Bill Burrows VP new product Development, XL Capital
Dave Peak, Head of Technology Innovation, The Hartford
Karen Morris Chief Innovation Officer, Chartis
Jon Bidwell, SVP/Chief Innovation Officer, Chubb

6.00 - 7.00

Cocktail Reception & Networking

7.00 - 9.30

9.30 - 10.30

Cheese & Wine Tasting

Day 3: Tuesday, October 19th

7.30 - 8.30

Networking Breakfast & CIO Debate Group

8.40 - 9.20

CIO Keynote Presentation

"The Future of Software in the Insurance Industry"

Sponsored by Accenture

9.30 - 10.00

Executive Exchange

CIO Focus Group

Can IT Drive Organizational Changes?

In many insurers, IT is the one department with actual enterprise visibility into all of the processes and departments in the company, since IT is the one that provides the infrastructure for these processes. As such, IT is in a unique position to identify opportunities to rationalize operations and indentify opportunities for productive change. But in many cases IT doesn’t have the political or organizational footing to drive these changes. This session examines what it takes to drive organizational change from inside IT.

CIO Case Study

Benefitting from Blended Sourcing

Most large insurers, and a significant number of smaller insurers, now use blended sourcing to maximize the effectiveness of their IT staffing dollars. This session looks at the benefits and challenges in changing business practices to leverage capabilities of working with outsourcing partners. Issues include change management, cultural issues, managing expectations, and document results, and indentifying further opportunities for.

10.05 - 10.35

Executive Exchange

CIO Thought-Leadership

Sponsored by Mitratech

10.40 - 11.10

Executive Exchange

CIO Thought-Leadership

Sponsored by Trend Micro

11.15 - 11.35

VIP Networking Break + Analyst Q&A Session

11.40 - 12.10

Executive Exchange

Quick-Fire Q&A with the Analysts

Quick-Fire Q&A with the Analysts

12.15 - 12.45

Executive Exchange

Vendor Showcase

Vendor Showcase

VIP Luncheon + Networking + CIO Open Forum Discussion

CIO Keynote Presentation

Bringing Innovation Through Cloud Computing to the Insurance Industry

Sponsored by Microsoft

Keynote - CIO Executive Visions

How Changes in Information Technology are Changing the Insurance Business Model

The insurance industry is primarily concerned with gathering, analyzing, communicating, and storing and managing information to price and sell risk to customers and manage that risk internally. As an information-based business, changes in Information Technology have a potentially huge impact on the industry. This panel discussion of business and technology leaders examines some of the real and potential impacts of recent advances in IT on insurers business model from distribution and customer strategies, to internal operating models, to the core management of risk.

Moderated by Matthew Josefowicz, Director of Insurance Practice, Novarica

Panelists:
Mark Berthiaume, CIO, Chubb's Specialty and Commercial Division
John Heidelberger, VP & CIO, Individual Risk Products, Guardian Life
Piyush Singh, SVP & CIO, Great American Insurance Group
Katie Cunning, SVP Worldwide Operations, CNA Insurance
Murli Buluswar, VP Insight & Innovation, Farmers Insurance
Michael Costonis, Managing Director, NA Insurance Industry, Accenture

Sponsored by Accenture

Sponsored by Cisco

3.30 - 3.40

Closing Remarks

Moderated by Matthew Josefowicz, Director of Insurance Practice, Novarica

7.00 - 9.30

Southwestern Dinner + Networking