PDF Download Oct 14 - Oct 18, 2012 Agenda (PDF)

CIO Insurance Summit Agenda
October 14-17, 2012

 
Agenda Key
 

Networking Opportunities & Session Breaks

  

Executive Exchange
 

CIO Keynote Presentation

  

CIO Focus Group
 

A visionary speaker addresses the entire summit audience on a topic determined by the CIO Content Committee.

 

Led by a vendor, these sessions allow executives to discuss business drivers within a particular area of technology. Presentations are 15-20 minutes followed by 10-15 minutes of Q&A.

 

CIO Executive Visions

  

Analyst Q&A Session
 

A panel of IT executives has an in-depth discussion on a critical IT business topic. Audience members have an opportunity to pose questions to the panelists and moderator.

  

A high-impact, open-forum session covering the latest technology research and led by a member of our analyst partner community.

 

CIO Thought Leadership

  

Vendor Showcase
 

Led by a member of the vendor community, these sessions will provide an overview of cutting edge technology topics and pressing business concerns.

 

Presented by a member of the vendor community, these sessions are divided into three 10-minute long elevator pitches on the newest technology solutions and services.

 

CIO Think Tank

  

CIO Case Study
 

Focusing on a specific topic or initiative, these interactive, open-forum style sessions allow the attending 15-20 executives to discuss best practices and have lively debates.

 

Learn about recent technology implementations from the IT executives who drove the projects at their organizations. Presentations are followed by Q&A sessions.

 

CIO/CTO Roundtable

  

CIO Open Forum Luncheon
 

An interactive, focused session led by either an analyst, industry expert or member of the vendor community.

 

Led by a moderator, these sessions allow attendees to have informal discussions on pre-determined technology topics.


Sunday, October 14th, 2012 - CIO Insurance Summit
6:00am - 2:00pm

The 4th Annual CIO Insurance Summit Golf Tournament
2:00pm - 5:30pm Registration & Greeting to the CIO Insurance Summit 2012
4:30pm - 6:00pm

Exclusive CIO Think Tank
Pre-summit introductory discussions

6:00pm - 7:00pm

Welcome Reception

7:00pm - 10:00pm

Welcome Address

Presented by Master of Ceremonies

Welcome Gala Dinner


Monday, October 15th, 2012 - CIO Insurance Summit

7:00am - 7:50am

Networking Breakfast

Making Innovation Real

8:00am - 8:40am

Opening Keynote Presentation

The Eight Key Technology Trends You Need to Understand to Drive Change

This session will describe discontinuous change through 8 key trends which will have profound impacts on IT inside the enterprise. The trends have been distilled from a think tank of scientists, architects and engineers in the insurance field. IT and business leaders who understand the significance of the technology changes under way, and recast their approaches to technology in the context of these capabilities, will be those who are best placed to help their organizations outperform.

8:45am - 9:25am

Keynote Presentation

Fortifying the Future of Insurance

Insurers need Insights into customers and channels, Efficiency of operations, and Speed of execution to compete and grow. Insurers are taking definitive steps to mine deeper, explore a wide range of efficiency-outcome options, and modernize their legacy estates to acquire these capabilities.

9:35am - 10:05am

Executive Exchange

CIO Think Tank

CAO Role: Who Are These People and More Importantly...How Can They Help the CIO?

A relatively new role within insurance companies, the CAO (Chief Administrative Officer) role may vary in its presence, responsibilities and ability to affect change in the organization. But, all companies would benefit from the power of joining the CAO and CIO. Let's go through ways to make that happen!
10:10am - 10:40am Executive Exchange

CIO Think Tank

Managing Device Proliferation & BYO

Personal consumption of technology has far outpaced the ability of today's organization to keep up. In most cases the technology that all of us use in our daily lives is several generations ahead of what we are provided at work. Not to mention, many of us, often against corporate policy, are combining personal computing and corporate computing on multiple devices that we have integrated into our everyday lives.

Resisting the commingling of corporate computing and personal computing is an unreasonable expectation. In this session we will explore the technological, policy related, and personal implications of the convergence of computing in our associates lives.

10:40am - 11:00am

Networking Break

11:05am - 11:35am

Executive Exchange

CIO Thought Leadership

How Do you Insure Yourself Against the Big Data Tsunami? Develop a Big Analytics Policy!

Big Data is changing the game in Insurance as well as every industry, as organizations work to gain value and insight from an ever-increasing volume of data. Keith Collins will discuss how Big Data and Big Analytics affects everything, from operational efficiency to customer intimacy, and how organizations need to create an analytic culture to survive.

11:40am - 12:10pm

Executive Exchange

CIO Think Tank

Digital Collaboration

CIOs have long since achieved the goals associated with digitally connecting the insurance enterprise - reducing the volume of paper, speeding claims resolution, and compiling data across multiple disciplines. The challenge now is to transform that connection into collaboration among internal team members and extending that collaboration out to external partners such as outside counsel and trial experts on the claims side. That transformation requires architecture designed to enable digital collaboration to take place transparently across the organization, that can adapt to changing regulatory and operational demands and is extensible by the enterprise staff.

CIO Think Tank

Relationship and Experience Based Business Cases for BI

A Business Intelligence (BI) platform, depending on your planned implementation, is either primarily a strategic investment, or it is a "crossover" investment with significant operational investment and strategic investment elements. Either way, the case for BI requires a leap of faith by company leadership. One way that many pitches for BI investments could be improved is by appreciating the distinction between strategic and operational investments, and their motivations. At this presentation, we clarify the difference between 'making the case' for operational investments and making it for strategic investments, with specific reference to how BI fits in.

12:15pm- 12:45pm

Executive Exchange

CIO Thought Leadership

Innovation Enabling Transformation

What we have today is a convergence of business trends, consumer needs and available technology that will result in a dramatic change in how carriers interact and service their customers and their producers in future. Carriers that seize this opportunity to innovate and transform will have a distinct advantage to in the future. This session will discuss what this convergence means for your business strategy and growth.

12:45pm - 1:45pm

Networking Luncheon

Raising the ROI of IT

1:50pm - 2:20pm

Executive Exchange

CIO/CTO Roundtable

Cloud in Insurance: Impact and Implications

Every day, CIOs are asked to do more: facilitate faster time to market, meet new regulatory requirements, and deliver additional business capabilities. In parallel, they must contend with dwindling operating budgets and an IT spend increasingly allocated to "keeping the lights on" rather than supporting strategic growth. The result? An accelerated adoption of cloud and, consequently, an evolution of the IT provider ecosystem. Cloud computing is profoundly transforming how information and services are consumed and delivered in our industry - a paradigm shift that brings more opportunity to share and scale IT capabilities dynamically while making applications and services easier to deliver and access.

Join us for an interactive roundtable discussion of the insurance-specific challenges of doing business in the cloud. From regulatory compliance, to the latest security topics, to cost-saving innovations, attendees will share best practices and debate cloud's promise for the future.

CIO/CTO Roundtable

The 7 Deadly Sins of Policy Administration

Policy Administration projects have long been a source of consternation for those brave enough to undertake them. Traditional methods of development require clearly defining the problem space and then feeding the frozen requirements down a pipeline that is incapable of reacting quickly to changes in scope, technology, products, regulations, or user and corporate needs. Historically there have been 7 specific sins that projects have committed that have caused them to struggle or fail. Is your project doomed to follow in their wake? Come and hear about the 7 deadly sins of policy administration and see if your project is a "saint" or "sinner".

CIO/CTO Roundtable

Achieving High Performance Distribution: Multi-channel, Social Media and Other Trends

This session will host a roundtable discussion on the key enabling technologies driving innovation in Insurance Distribution. Mobile, Analytics, Social Media, Digital / Gaming, and Collaboration capabilities are fundamentally transforming the Customer and Agent experience with Insurers. Roundtable panelists will discuss their perspectives and progress supporting the future of Insurance Distribution; and share how they are preparing to enable the next generation of sales and service for customers through key channels such as agents, brokers and online.

2:25pm - 2:55pm

Executive Exchange

CIO Think Tank

Innovation vs. Evolution in Life/Annuity Sales Processes

CIO Think Tank

Innovation and Analytics: Unleashing the power of Data

You don't have to be a PhD in stats to drive innovation in data analytics. A majority of 'aha moments' come from asking the question differently. The others come from working on the right data. And finally, the last piece of the puzzle lies in your ability to communicate effectively with the business.

3:00pm - 3:30pm

Executive Exchange

CIO Thought Leadership

Future of Insurance

All insurance sectors have experienced dramatic change in recent years. This will continue and even accelerate over the coming decade, and not all of these trends may be favorable for insurers.

Insurers who can anticipate and plan for change can create their future, while others who are "Fast Followers" need to be agile enough to recognize the leaders and follow them. The "Survivors" are likely to be focused on short-term performance. Which one are you?

3:35pm - 4:05pm

Executive Exchange

CIO/CTO Roundtable

Solving the Integration Problem

The average Insurance company system portfolio consists of numerous applications representing multiple generations of technology. Most insurance companies have multiple administration systems for policy, billing, claims and customer management. According to a recent SMA report, only 35% of companies surveyed have only one Policy Administration System, most have 2-3 while some larger insurers have over 10. Most CIOs face the issue of managing duplicated data across multiple systems with enormous efforts around integration and consolidation of data being the order of the day. This forum will discuss solutions to easing integration efforts and master data managing portfolios.

CIO/CTO Roundtable

Anatomy of the Mega Engagement

The roundtable will discuss the keys to success, avoiding pitfalls and share examples of key learnings, Including: the impact of changing technologies, regulation, managing through rapid business change, the importance of internal alignment and managing vendor and internal client personalities.

CIO/CTO Roundtable

TBD

4:10pm - 4:40pm

Executive Exchange

CIO Thought Leadership

Realizing a High ROI on Client Communications - A Business Perspective

Can document automation software be a vehicle to drive higher productivity and lower costs? Or is it simply a much-needed tool to allow business professionals to conduct the required business? Is compliance a necessary headache? Or can it be showcased as an advantage when you are able to demonstrate rapid regulatory compliance while swiftly addressing new markets? Many companies are discovering how these efforts-previously considered costly-can be leveraged to realize higher efficiency gains and significant cost reductions across the business. Participate in this session where several case study applications will explore how new document generation technologies are delivering upwards of 80% productivity gains and 50% cost reductions... with an ROI of months, if not weeks!

4:50pm - 5:50pm

CIO Executive Visions

IT as a Change Agent

How can we drive change within our organizations? Technical positions within American insurance organizations are evolving to become more integrated and more involved in strategic thinking, with critical components of business strategy, human capital strategy, marketing strategy, and branding strategy. This executive panel session will be an open and insightful discussion about topics with a broader applicability regarding the complexity of the insurance industry. What are the challenges in the rapidly changing and evolving workplace with strategies for leadership and best practices?

Topics to be discussed include:

  • Driving change and business transformation - elevating our thinking above the technology
  • Establishing partner relationships - from the traditional vendor relationship to a true partnership
  • Vendor negotiations - setting the stage for your partner relationship
  • The converging roles of the CIO/CTO/CMO

6:00pm - 7:30pm

Reception

7:30pm - 9:00pm

Gala Dinner

9:00pm - 10:30pm

After Dinner Networking

Tuesday, October 16th, 2012 - CIO Insurance Summit

7:00am - 8:00am

Networking Breakfast

Expanding Business Impact

8:10am - 8:50am

CIO Keynote Presentation

Capturing Opportunities in Insurance through the Next Evolution of the Internet

Consider these facts:

  • By 2015, one million minutes of video will traverse the Internet each second
  • Last year, mobile data traffic alone equaled traffic across the entire global internet in 2000
  • Every second, 200 apps are downloaded
  • Two out of three employees believe they should have anytime/anywhere access to information on their company-issued devices

How is this accelerated rate of change affecting the way you manage your insurance firm? Amid the current wave of trends - virtualization, cloud, video, and social networking - are you creating dynamic service infrastructures that support new ways of interacting with your clients?

8:55am - 9:35am

Executive Exchange

CIO Case Study

Insurance Enterprise Transformation Program



9:45am - 10:15am

Executive Exchange

CIO Thought Leadership

Business Transformation with Outsourcing 3.0

Revenue generation, skin-in-game partnership is going to be the order of day going forward in the evolving US outsourcing market. The service provider needs to be a true extension of the client and has to demonstrate how they would create sustained value. This session will discuss how insurance companies can align IT to business with Outsourcing 3.0 and why legacy modernization is not an IT project but is really an integral part of business transformation.

10:20am - 10:50am

Executive Exchange

CIO Think Tank

Core Systems Strategy



10:55am - 11:25am

Executive Exchange

CIO/CTO Roundtable

Betting the Farm and Winning - The Keys to Policy Modernization

The group will discuss the critical items that are required to successfully deliver step changes in policy automation. More than a selection of software, delivering this promise requires a holistic approach across governance, business alignment, technology execution, and a solid business case. This session will walk through this challenge at hand, share client experiences, and chart out a practical road map for participants.

CIO/CTO Roundtable

Insurance Systems and Processes in Saas and Cloud

Insurance organizations must find new and innovative ways to transform themselves into smarter, dynamic enterprises. With the changing business dynamics and cost pressures, cloud and SaaS based solutions are gaining importance every day.

Currently, cloud adoption is showing promising results in non-core systems. The big question now is to how industry can leverage this technology for core insurance systems. The objective of the roundtable is to evolve a cloud adoption roadmap specific to insurance industry. Below are some interesting aspects to ponder on:

  • What has been the existing experience with SaaS and cloud based technologies?
  • Has the team tried out product platform based SaaS models? Has it matured to an extent that they would become mainstream in the recent future?
  • From an insurance process area perspective (agency management, underwriting, policy admin, claims, back office), is there an envisaged sequencing of cloud or SaaS based solution adoption?
  • What are the different scenarios which is a natural fit to SaaS or Cloud based models (e.g. closed book business)?
  • How would the team predict the evolution of this technology with a 3 to 5 year timeframe?

CIO/CTO Roundtable

Ready or Not, The Next-Generation of Mobile Users and Devices is Here

Your clients rely on mobile technology, social networking, video, and virtual connections as they navigate their personal and business lives. As a CIO, you've got to evolve your value proposition by embracing these new devices and modes of interaction to remain their preferred insurance partner. The next growth opportunity is in meeting - and exceeding - these expectations. Regardless of your need to remove infrastructure complexity and comply with myriad mandates and regulations, they're used to having it their way - 24/7 on all types of devices - anytime, anywhere.

Don't miss this session where we'll share how insurance innovators are gaining competitive advantage by leveraging the mobile wave. You'll hear the real-world stories of firms that are overcoming obstacles and taking their business in new directions to meet the demands of today's clients.

11:25am - 11:45am

Networking Break

11:50am - 12:20pm

Executive Exchange

CIO Case Study

TBD

12:25pm - 12:55pm

Executive Exchange

CIO Thought Leadership

Maximizing Project Success

Insurance companies continue to invest vast amounts of time and effort in the acquisition of new core application systems. It is a sobering fact that these projects fail more often than they succeed.

So, how do you maximize the likelihood of project success? By analyzing, itemizing and mitigating the major risks that arise in all major projects. These risks include incorrect or inadequate vendor solutions, lack of business/IT alignment and lack of carrier-side transformational project expertise and infrastructure. This session will cover each of these (and other) critical areas that are necessary for project success and suggest ways to mitigate risks and maximize project success.
12:55pm - 1:45pm

Networking Luncheon

1:50pm - 2:20pm

Executive Exchange

CIO/CTO Roundtable

Ensuring Interactions to Mitigate Against Disaster

The Insurance industry's primary focus is on managing risks to protect against losses. Today's heavily competitive and increasingly regulated environment compel companies to examine their current business interactions for areas of improvement. Executives who explore all possibilities for competitive advantages are realizing those who collaborate well outperform those who do not. Insurers who look to modernize their business interactions can gain efficiencies and agility that is needed to remain profitable in today's marketplace that is being built from the outcomes of these uncertain times.

A risk factor in most Insurer IT operations is the fragile connections that exist between the policyholders, brokers, agents and others. These connections continue to grow across the organization, many times without a comprehensive view or controlling strategy. By utilizing a Managed File Transfer Strategy (MFT) insurers can improve claim submission and settlement processes and ensure un-interrupted responses when catastrophe strikes policy holders.

This roundtable will discuss how globally lead insurers address their unique challenges with a comprehensive suite of technologies that provide reliable and secure financial data transmissions.

CIO/CTO Roundtable

Addressing Mobile and Wireless Security Challenges

Any mobile device could compromise an insurance institution's data network through security holes due to un-patched applications and viruses or other malware on mobile devices. The roundtable will discuss how to successfully deploy, secure, manage and track mobile devices and mobile applications, including the ability to secure financial transactions, encryption, address compliance and regulatory issues, secure access to email, VPN and W-Fi, access real-time CRM data, and manage mobile inventory.

CIO/CTO Roundtable

Risk, Compliance and the IT Operational Challenges of Securing and Encrypting your Sensitive Data at Rest

Join this session for a roundtable discussion with your peers on the current and future challenge of securing your sensitive data at rest. We will discuss:

  • The current and ever increasing regulatory compliance demands
  • The definitions of sensitive data and how it keeps expanding and the impact
  • The threats and risk the insurance industry is faced with and vastness of the problem
  • The costs and operational problems created by previous and many current approaches or solutions
  • Combined solutions that can help you more easily address these challenges, reducing risk and lowering the total cost of compliance

2:25pm - 2:55pm

Executive Exchange

CIO Think Tank

Outsourcing from Business POV

Sourcing Strategy, what does it mean to you? What should you source? What decision making process does the business follow in deciding what to outsource, and how to outsource? In this session we will discuss why it is essential to drive this from formal connections between the business strategy, which recognizes its competitive differentiation, a clear operating model, and enterprise architecture. We will cover the business decisions that result in successful outsourcing relationships regardless of the form of service i.e. BPO, ITO, Cloud etc.

CIO Think Tank

Cloud-based Infrastructure and Managing Risk Beyond the Firewall

3:05pm - 4:05pm

CIO Executive Visions

Inside Insurance IT: What's Next?

Insurance IT groups face tremendous change from within and without. Externally, factors like the consumerization of IT, the massive growth in data, and changing user expectations at all levels have increased demand exponentially. Internally, IT groups face the loss of expert staff, the need for new technical skills, a mandate for innovation, and a need to evolve their levels of business consciousness. This panel of insurance IT leaders will discuss how companies are planning to address these and other internal and external pressures.
4:05pm - 4:15pm

Concluding Remarks & Takeaways

4:15pm - 7:00pm

Recreation & Relaxation Time

7:00pm - 9:30pm

Farewell Dinner & Networking