CIO Insurance Summit | March 25 - 27, 2018 | Miami, FL, USA

↓ Agenda Key

Keynote Presentation

Visionary speaker presents to entire audience on key issues, challenges and business opportunities

Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee." title="Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee.

Executive Visions

Panel moderated by Master of Ceremonies and headed by four executives discussing critical business topics

Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members." title="Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members.

Thought Leadership

Solution provider-led session giving high-level overview of opportunities

Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community." title="Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community.

Think Tank

End user-led session in boardroom style, focusing on best practices

Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard." title="Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard.

Roundtable

Interactive session led by a moderator, focused on industry issue

Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done." title="Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done.

Case Study

Overview of recent project successes and failures

Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions." title="Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions.

Focus Group

Discussion of business drivers within a particular industry area

Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions." title="Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions.

Analyst Q&A Session

Moderator-led coverage of the latest industry research

Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst." title="Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst.

Vendor Showcase

Several brief, pointed overviews of the newest solutions and services

Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences." title="Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences.

Executive Exchange

Pre-determined, one-on-one interaction revolving around solutions of interest

Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest." title="Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest.

Open Forum Luncheon

Informal discussions on pre-determined topics

Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch." title="Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch.

Networking Session

Unique activities at once relaxing, enjoyable and productive

Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive." title="Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive.

 

Sunday, March 25, 2018 - CIO Insurance Summit

3:00 pm - 4:30 pm

Registration and Greeting

 

4:35 pm - 5:00 pm

Executive Exchange

 

Think Tank

Rationalizing Enterprise IT Systems and Applications - A Pragmatic Approach

The benefits of rationalizing the IT portfolio are clear, including: Simplification, cost reduction, and driving innovation. However, initiating enterprise rationalization projects can be a daunting task. In this discussion, we will review a practical ?bootstrap? approach to help organizations identify opportunities for rationalization of their IT products, systems, and applications. This forum is also an opportunity to share experiences with industry veterans and colleagues; leaving you armed with ideas to start the IT transformation process. 

Takeaways: 

  • Presentation of a practical rationalization approach: a three-phase, eight-step model 
  • Discussion of lessons learned in applying the model across various types of projects 
  • Explore risks and challenges; including the organizational, financial, and cultural support needed to succeed ? Benefit from the shared experiences, expertise, and lessons learned of attendees
 

5:05 pm - 5:30 pm

Executive Exchange

 

Think Tank

Moving from Operations to Transformations

With the continued economic pressures, new regulations, low interest rates, increased customer demands, and new digital technologies - never was it more important in business to challenge the status quo, to encourage change and innovation so as to help companies achieve efficiencies in costs, scale and to enable growth. However, with approximately 80% of the I.T. budget dedicated to operations, leaving only 20% available for discretionary initiatives, how are CIOs making the case for transformations that will drive dramatic effective change in the business processes, technology, operation models and data quality. 

Join us as we explore this issue and examine some of the successful strategies that are being leveraged by top I.T. leaders.  

Takeaways: 

  • Ensuring a credible business case for transformation 
  • How do CIOs successfully engage and enable the transformational change
  • Transformational change can be complex and lengthy - how can it be delivered with success 
  • Disruptive technologies have the power to disrupt the business for the better Fortune favors the bold; now is the time to leap into new modes of business and operational models
 

5:35 pm - 6:00 pm

Executive Exchange

 

Think Tank

Next Generation Vendor Security Management

Today's information networks and data ecosystems are a patchwork of vendors, partners and acquired companies. As regulators have become aware, the security posture of your company is not just a product of your security program; rather it's the sum of the programs in the ecosystem of which it is a part. At the same time, vendor security management processes are all but broken with due diligence efforts completing at the speed of long questionnaires burdening vendors and clients alike, but resulting in critical risk decisions made on only incomplete and sometimes inaccurate or irrelevant information. All the while, regulators are requiring more frequent monitoring and deeper review of not only service providers, but their service providers. As attackers become more sophisticated and breaches become more common, and while business need to accelerate to remain competitive, a new approach to vendor security is needed. It's time for a rationalized approach leveraging core expertise, automation and machine learning to yield both rapid and accurate results to report on and enable efficient and effective management of vendor security risk.

 

6:00 pm - 7:30 pm

Networking Cocktail Reception

 

Monday, March 26, 2018 - CIO Insurance Summit

7:00 am - 7:55 am

Registration and Networking Breakfast

 

8:00 am - 8:10 am

Welcome Address and Opening Remarks

 

8:10 am - 8:40 am

Keynote Presentation

Third-Party Risk Assessment in the Era of the Breach

Fruitful vendor partnerships are increasingly critical to the ever-changing enterprise, and in this session, Omar Khawaja shares essential tactics for ensuring your third-party partners are up to the challenge of true, trusted security.

 

8:45 am - 9:15 am

Keynote Presentation

How to Weather the 'Perfect Storm' in an Imperfect IT World

The Financial Services industry, fueled by a "perfect storm" of interrelated and synergistic trends, is facing fundamental disruption. The confluence of maturing technologies, evolving demographics, the rise of non-traditional competitors, and increased customer expectations is placing increased pressure on traditional institutions to evaluate where and how they will play in this disrupted and re-architected ecosystem. At the same time, leading organizations are taking productive steps toward enabling themselves to reposition. This session will speak to best practices, based on Dell EMC experience, to help companies be successful in the new world.

 

9:20 am - 9:45 am

Executive Exchange

 

Think Tank

Security and Compliance: why not both? How to have your cake and eat it too.

While being compliant and being secure are not the same, we would like to explore ways to optimize organizational resources to successfully achieve both. Recent maturation of regulatory guidance as well as the corporate information security programs allows us to contemplate selective convergence of the two disciplines in the pursuit of the same objective - reduction of risk in individual organizations and the overall economy. Regulatory requirements don't have to be a burden and a proactive approach to managing regulatory compliance can strengthen security objectives. We will also discuss where security and compliance still remain different, and why this is a good thing. 

Takeaways: 

  • Definition of compliance and security 
  • Models for converging the compliance and security lifecycles 
  • Best practices used at peer organizations to reach compliance and security 
  • Managing regulatory compliance changes within a security and risk management framework.

Think Tank

Insurance is a Business that is Becoming Cloudy at its Core

As insurers of all shapes and sizes stare down the time-consuming and inherently risky proposition of a core systems replacement, increasingly they are beginning to consider the adoption of public cloud to facilitate this. As SaaS solutions become available they offer the possibility of a plug-and-play end-to-end solution while IaaS allows insurers to maintain a greater measure of control while deploying a new system in parallel minimizing risk and simultaneously controlling cost. Cloud migrations are never completely straightforward however, and many of the tools targeted at insurers are still in their early days. Insurance, by definition, is an industry focused on the mitigation of risk and insurance IT leaders need to be vigilant as they consider their cloud options for core systems replacement.

Takeaways:

  • Cloud core systems allow insurers the flexibility to deploy new systems in parallel to existing tools to minimize risk by ensuring stability before cutover
  • Fully-baked SaaS solutions offer end-to-end functionality but may require the insurer to adapt internal process to align with service functions
  • IaaS allows for a roll-your-own approach that offloads infrastructure capital cost and management concerns but introduces potential house divided issues with two groups responsible for the IT stack that runs the business
 

9:50 am - 10:15 am

Executive Exchange

 

Thought Leadership

Identity Challenges In The Age Of Digital Transformation

As CISOs and Business line managers are heavily investing in digital transformation of organizations and offerings, they face immanent concerns of protecting sensitive data and making sure it is only accessed by privileged users. Being able to quickly and accurately identify true users from imposters is key, but in many cases challenging and burdening end-users, both employees or customers. The demand for user-friendly, frictionless solutions, that address growing and ever-changing cybersecurity threats, poses a constant challenge, as existing methodologies fail to deliver. 

Takeaways: 

  • Why existing identity detection and verification solutions are not keeping up with cybercriminals 
  • Do cognitive technologies for identity detection and verification pose an alternative  
  • With Identity being the "new perimeter" - can you be future-ready with existing solutions in the market place

 

10:20 am - 10:30 am

Morning Networking Coffee Break

 

10:35 am - 11:00 am

Executive Exchange

 

Think Tank

Transforming Software Delivery (Development and Operations)

Historically, established insurance companies have had an advantage over new market entrants since they have to overcome huge barriers to entry (compute power, access to data and regulatory/compliance constraints). For decades, large companies like Allstate hired IT people to take orders - and outsourced much of the software engineering and operations.  

In this new digital world, compute power is cheap, data is widely available, and clever developers can create incredibly close proxies for the historical treasure trove of insurance data we've collected. The startup barbarians, funded by venture capitalists are storming the gates. Technology change is becoming a constant. Our business is in constant flux. It's about continuous incremental improvement. Decisions can't wait for orders anymore. 

Allstate's eventual goal is to shift Allstate software development to 70 percent Agile Extreme Programming and 30 percent traditional Agile Scrum and traditional Waterfall. Where developers used to spend only 20 percent of their time coding software, today up to 90 percent of their days are spent programming. Each of Allstate's ?CompoZed? development labs around the world has the same startup look and feel, including scooters parked in the hallways. This is not your grandfather's insurance company anymore. 

Takeaways: 

  • Transforming IT to meet 21st century challenges takes vision, a plan and execution. 
  • The entire company needs to address how they meet these challenges in order to be successful.
  • It all starts with people that are motivated and willing enough to embrace change.

Think Tank

Data Framework for Analytics Enablement

If you are in IT, you ignore your analytics community at your peril - - their data appetite is insatiable, no amount too much, no frequency too often, no speed fast enough. You want to enable them, but also must put appropriate governance around data usage and data management, assuring the right data is used, the right way, and that costs are managed and standards maintained. But how?

 

11:05 am - 11:30 am

Executive Exchange

 

Thought Leadership

Become a Change Agent for Business Transformation

Today's modern CIO is embarking on a digital transformation journey exploring radical hybrid IT strategies and leveraging new technologies like Cloud, Social, Mobile and Big Data. However with 'keeping the lights on' legacy IT components costing nearly 90% of a typical IT budget, how can IT make powerful advancements and lead business change?

Join this interactive session to learn how award-winning CIOs are successfully tipping the balance by liberating people, time and money from costly ongoing maintenance of their ERP systems including SAP and Oracle, to invest in strategic initiatives that create real-world competitive advantage.

 

11:35 am - 12:00 pm

Executive Exchange

 

Executive Boardroom

Create A Killer App Without Breaking The Bank

The explosion of mobile devices has changed the behaviors and expectations of users across every industry. Consumers expect to be able to engage anytime, anywhere, and on any device. Institutions are challenged to keep up with consumer demands to deliver differentiated and personalized experiences or risk losing them to a competitor that can do that. 

Takeaways: 

  • Getting apps to market faster 
  • Keeping pace with consumer demands 
  • Byte sized innovation
 

12:05 pm - 12:30 pm

Executive Exchange

 

Think Tank

Balancing Your Way to Security

Discuss simply solutions to ensure that your security controls are not only functioning but that they are working correctly on all of your equipment. Often security is put in without the necessary controls to ensure that is fully functioning in your environment. Will also look at the process improvements that are driven by balancing. 

Takeaways: 

  • Framework to balance your environment to 
  • Root cause follow up 
  • Process improvements derived by balancing

Think Tank

Defining Digital Transformation for the Financial Services and Insurance Industries

Digital transformation is a trend that is sweeping every industry, not just insurance, but in many ways the insurance industry is one that is seen as lagging behind. Early digitalization efforts that focused on the reduction in cost to serve have resulted in modest savings, but the next wave, the wave that focuses on truly customized client interaction, is the one that stands to offer the greatest benefit. Life is transient in nature and by engaging in a series of ongoing, personalized customer interactions, insurers allow themselves to be positioned at the hub of each individual client's changing circumstances, becoming facilitators of that change, and agents of mitigation of the risk associated with it. To do so however requires a focused digital strategy that can only be fueled by focused investments in information technology.

Takeaways:

  • Digitalization is not about technology for technology's sake, but instead for people's sake; remember to keep both eyes on the people component
  • Be responsive and flexible to changing market demands by monitoring trends and adapting and adopting in an agile manner
  • Don't be so risk averse and afraid to fail that opportunities are ignored instead building a capability that fails fast and responds quickly
 

12:35 pm - 1:20 pm

Networking Luncheon


 

1:25 pm - 1:50 pm

Executive Exchange

 

Fireside Chat

The Digital Revolution

The world of technology changes at a blinding pace. Some of these new technologies have provided great benefits, enabling IT to provide expanded functionality, greater efficiencies, and improved performance. Technology has changed the way insurers interact with customers, agents, and regulators. But there is also a set of technologies waiting to be proved within the industry which despite showing some promise, come with some technology risks and the potential for vendor hype. This session will highlight emerging business and technology trends in the insurance industry.

 

1:55 pm - 2:20 pm

Executive Exchange

 

Think Tank

Agile at Scale

The move to agile has been quite universal across technology organizations. Agile has several well understood benefits vs. waterfall. While it has been easier to move to Agile scrum in smaller organizations, the challenge is to move large organizations, often with legacy products and high interdependencies, to an efficient model. Find out how Mastercard does Agile at scale across 25+ scrum teams.

Three takeaways: 

  • Plan Agile at Scale to achieve faster time to market, increase productivity and improve responsiveness. 
  • Every company's path to achieving agile at scale is different. Figure out your own path based on where you are w.r.t architecture and dev ops. 
  • There is never a "good time" to move to agile. The time is NOW.

Think Tank

The Myriad of Ways: the Technology of building Customer Relationships across Aging Boomers, Gen X, Millennials and beyond

The Next 20 Years: How Customer and Workforce Attitudes Will Evolve as the next set of Generations Y, X, and Millennials take over as baby-boomers are retiring. 

Key Takeaways: 

  • How should the industry be thinking and adapting their business models to the
  • Generation Y and millennial generation? 
  • How will selling consumer products evolve? 
  • What hiring practices need to change to manage the Y & millennial generation?
 

2:25 pm - 3:10 pm

Executive Visions

Improving FSI Talent Acquisition & Retention

Poor talent acquisition outcomes are an acute issue for many organizations and hiring the wrong candidates is an expensive mistake, costing an organization up to 2 times an employee's annual salary, in addition to indirect costs such as lowered employee morale and customer satisfaction. Further, as the business environment becomes increasingly complex and competitive, retaining attracted talent becomes critically important, especially for organizations already facing skills shortages or those such as FSI which may be perceived as "stodgy" or in other negative ways. To improve talent acquisition and retention we need to gain perspective and insights by gathering feedback from the key stakeholder groups allowing for comparison of performance across multiple touch points, identification of breaking points, determination of where time and money are being wasted, and a gathering of recommendations for improvement.

Takeaways:

  • Talent acquisition processes need to be tied to each individual employee segment since each has different needs and wants and a one-size-fits-all approach won't reflect them
  • Any retention strategy must include tactics that address key issues; identifying consistent turnover themes is key to addressing the most pressing issues first
  • You can't address all aspects of a broken talent acquisition and retention process at once and so will need to prioritize your efforts based on the problems that exist and the goals you have
 

3:10 pm - 3:20 pm

Thank You Address and Closing Remarks

 

3:30 pm - 5:00 pm

Networking Cocktail Reception