CIO Insurance Summit Agenda
October 14-18, 2012

Networking Opportunities & Session Breaks

Executive Exchange

CIO Keynote Presentation

CIO Focus Group

A visionary speaker addresses the entire summit audience on a topic determined by the CIO Content Committee.

Led by a vendor, these sessions allow executives to discuss business drivers within a particular area of technology. Presentations are 15-20 minutes followed by 10-15 minutes of Q&A.

CIO Executive Visions

Analyst Q&A Session

A panel of IT executives has an in-depth discussion on a critical IT business topic. Audience members have an opportunity to pose questions to the panelists and moderator.

A high-impact, open-forum session covering the latest technology research and led by a member of our analyst partner community.

CIO Thought Leadership

Vendor Showcase

Led by a member of the vendor community, these sessions will provide an overview of cutting edge technology topics and pressing business concerns.

Presented by a member of the vendor community, these sessions are divided into three 10-minute long elevator pitches on the newest technology solutions and services.

CIO Think Tank

CIO Case Study

Focusing on a specific topic or initiative, these interactive, open-forum style sessions allow the attending 15-20 executives to discuss best practices and have lively debates.

Learn about recent technology implementations from the IT executives who drove the projects at their organizations. Presentations are followed by Q&A sessions.

CIO/CTO Roundtable

CIO Open Forum Luncheon

An interactive, focused session led by either an analyst, industry expert or member of the vendor community.

Led by a moderator, these sessions allow attendees to have informal discussions on pre-determined technology topics.

Sunday, October 14th, 2012 - CIO Insurance Summit

The 5th Annual CIO Insurance Summit Golf Tournament

Exclusive CIO Think Tank
Pre-summit introductory discussions

6:00pm - 7:00pm

Welcome Reception

7:00pm - 10:00pm

Welcome Address Presented by Master of Ceremonies

Welcome Gala Dinner

Monday, October 15th, 2012 - CIO Insurance Summit

7:00am - 8:00am

Networking Breakfast

Making Innovation Real

8:10am - 8:50am

Opening Keynote Presentation

The Eight Key Technology Trends You Need to Understand to Drive Change

This session will describe discontinuous change through 8 key trends which will have profound impacts on IT inside the enterprise. The trends have been distilled from a think tank of scientists, architects and engineers in the insurance field. IT and business leaders who understand the significance of the technology changes under way, and recast their approaches to technology in the context of these capabilities, will be those who are best placed to help their organizations outperform.

9:00am - 9:30am

Executive Exchange

CIO Think Tank

Managing Device Proliferation & BYOD

Personal consumption of technology has far outpaced the ability of today's organization to keep up. In most cases the technology that all of us use in our daily lives is several generations ahead of what we are provided at work. Not to mention, many of us, often against corporate policy, are combining personal computing and corporate computing on multiple devices that we have integrated into our everyday lives.

Resisting the commingling of corporate computing and personal computing is an unreasonable expectation. In this session we will explore the technological, policy related, and personal implications of the convergence of computing in our associates lives.

CIO Think Tank

The 7 Deadly Sins of Policy Administration

Policy Administration projects have long been a source of consternation for those brave enough to undertake them. Traditional methods of development require clearly defining the problem space and then feeding the frozen requirements down a pipeline that is incapable of reacting quickly to changes in scope, technology, products, regulations, or user and corporate needs. Historically there have been 7 specific sins that projects have committed that have caused them to struggle or fail. Is your project doomed to follow in their wake? Come and hear about the 7 deadly sins of policy administration and see if your project is a "saint" or "sinner".

9:35am - 10:05am

Executive Exchange

CIO Thought Leadership

Presentation sponsored by

10:40am - 11:00am

Networking Break

11:05am - 11:35am

Executive Exchange

CIO Thought Leadership

The "G" Word: Governance in the Age of Big Data in Insurance

When asked about their data management capabilities, insurance professionals produce a data model, cite ongoing effort of building a data dictionary, and bemoan the lack of data quality. All to support a data warehouse that's being marginalized as a commodity.

Noted consultant and author Jill Dyché will present a framework for a corporate data strategy that transcends the platforms and positions information as worthy of its own investment, including:

Presentation sponsored by

11:40am - 12:10pm

Executive Exchange

CIO Think Tank

Digital Collaboration

CIOs have long since achieved the goals associated with digitally connecting the insurance enterprise - reducing the volume of paper, speeding claims resolution, and compiling data across multiple disciplines. The challenge now is to transform that connection into collaboration among internal team members and extending that collaboration out to external partners such as outside counsel and trial experts on the claims side. That transformation requires architecture designed to enable digital collaboration to take place transparently across the organization, that can adapt to changing regulatory and operational demands and is extensible by the enterprise staff.

CIO Think Tank

Relationship and Experience Based Business Cases for BI

A Business Intelligence (BI) platform, depending on your planned implementation, is either primarily a strategic investment, or it is a "crossover" investment with significant operational investment and strategic investment elements. Either way, the case for BI requires a leap of faith by company leadership. One way that many pitches for BI investments could be improved is by appreciating the distinction between strategic and operational investments, and their motivations. At this presentation, we clarify the difference between 'making the case' for operational investments and making it for strategic investments, with specific reference to how BI fits in.

12:15pm- 12:45pm

Executive Exchange

CIO Thought Leadership

Innovation Enabling Transformation

What we have today is a convergence of business trends, consumer needs and available technology that will result in a dramatic change in how carriers interact and service their customers and their producers in future. Carriers that seize this opportunity to innovate and transform will have a distinct advantage to in the future. This session will discuss what this convergence means for your business strategy and growth.

12:50pm - 1:50pm

Networking Luncheon

Raising the ROI of IT

1:55pm - 2:25pm

Executive Exchange

2:30pm - 3:00pm

Executive Exchange

CIO Thought Leadership

Cloud in Insurance: Impact and Implications

Every day, CIOs are asked to do more: facilitate faster time to market, meet new regulatory requirements, and deliver additional business capabilities. In parallel, they must contend with dwindling operating budgets and an IT spend increasingly allocated to "keeping the lights on" rather than supporting strategic growth. The result? An accelerated adoption of cloud and, consequently, an evolution of the IT provider ecosystem. Cloud computing is profoundly transforming how information and services are consumed and delivered in our industry - a paradigm shift that brings more opportunity to share and scale IT capabilities dynamically while making applications and services easier to deliver and access.

Join us for an interactive roundtable discussion of the insurance-specific challenges of doing business in the cloud. From regulatory compliance, to the latest security topics, to cost-saving innovations, attendees will share best practices and debate cloud's promise for the future.

3:05pm - 3:35pm

Executive Exchange

CIO Thought Leadership

Presentation sponsored by

3:40pm - 4:10pm

Executive Exchange

CIO Think Tank

Achieving High Performance Distribution: Multi-channel, Social Media and Other Trends

This session will host a roundtable discussion on the key enabling technologies driving innovation in Insurance Distribution. Mobile, Analytics, Social Media, Digital / Gaming, and Collaboration capabilities are fundamentally transforming the Customer and Agent experience with Insurers. Roundtable panelists will discuss their perspectives and progress supporting the future of Insurance Distribution; and share how they are preparing to enable the next generation of sales and service for customers through key channels such as agents, brokers and online.

CIO Think Tank

Innovation and Analytics: Unleashing the power of Data

You don't have to be a PhD in stats to drive innovation in data analytics. A majority of 'aha moments' come from asking the question differently. The others come from working on the right data. And finally, the last piece of the puzzle lies in your ability to communicate effectively with the business.

4:15pm - 4:45pm

Executive Exchange

CIO Thought Leadership

Realizing a High ROI on Client Communications - A Business Perspective

Can document automation software be a vehicle to drive higher productivity and lower costs? Or is it simply a much-needed tool to allow business professionals to conduct the required business? Is compliance a necessary headache? Or can it be showcased as an advantage when you are able to demonstrate rapid regulatory compliance while swiftly addressing new markets? Many companies are discovering how these efforts-previously considered costly-can be leveraged to realize higher efficiency gains and significant cost reductions across the business. Participate in this session where several case study applications will explore how new document generation technologies are delivering upwards of 80% productivity gains and 50% cost reductions... with an ROI of months, if not weeks!

4:55pm - 5:55pm

CIO Executive Visions

IT as a Change Agent

How can we drive change within our organizations? Technical positions within American insurance organizations are evolving to become more integrated and more involved in strategic thinking, with critical components of business strategy, human capital strategy, marketing strategy, and branding strategy. This executive panel session will be an open and insightful discussion about topics with a broader applicability regarding the complexity of the insurance industry. What are the challenges in the rapidly changing and evolving workplace with strategies for leadership and best practices?

Topics to be discussed include:

6:00pm - 7:30pm

Reception

7:30pm - 9:00pm

Gala Dinner

9:00pm - 10:30pm

After Dinner Networking

Tuesday, October 16th, 2012 - CIO Insurance Summit

7:00am - 8:00am

Networking Breakfast

Expanding Business Impact

8:10am - 8:50am

CIO Keynote Presentation

Ensuring Interactions to Mitigate Against Disaster

The Insurance industry's primary focus is on managing risks to protect against losses. Today's heavily competitive and increasingly regulated environment compel companies to examine their current business interactions for areas of improvement. Executives who explore all possibilities for competitive advantages are realizing those who collaborate well outperform those who do not. Insurers who look to modernize their business interactions can gain efficiencies and agility that is needed to remain profitable in today's marketplace that is being built from the outcomes of these uncertain times.

A risk factor in most Insurer IT operations is the fragile connections that exist between the policyholders, brokers, agents and others. These connections continue to grow across the organization, many times without a comprehensive view or controlling strategy. By utilizing a Managed File Transfer Strategy (MFT) insurers can improve claim submission and settlement processes and ensure un-interrupted responses when catastrophe strikes policy holders.

This keynote sessionwill discuss how globally lead insurers address their unique challenges with a comprehensive suite of technologies that provide reliable and secure financial data transmissions.

8:55am - 9:35am

Executive Exchange

CIO Thought Leadership

Presentation sponsored by

9:45am - 10:15am

Executive Exchange

CIO Thought Leadership

Presentation sponsored by

10:20am - 10:50am

Executive Exchange

CIO Think Tank

Insurance Systems and Processes in Saas and Cloud

Insurance organizations must find new and innovative ways to transform themselves into smarter, dynamic enterprises. With the changing business dynamics and cost pressures, cloud and SaaS based solutions are gaining importance every day.

Currently, cloud adoption is showing promising results in non-core systems. The big question now is to how industry can leverage this technology for core insurance systems. The objective of the roundtable is to evolve a cloud adoption roadmap specific to insurance industry. Below are some interesting aspects to ponder on:

CIO Think Tank

Ready or Not, The Next-Generation of Mobile Users and Devices is Here

Your clients rely on mobile technology, social networking, video, and virtual connections as they navigate their personal and business lives. As a CIO, you've got to evolve your value proposition by embracing these new devices and modes of interaction to remain their preferred insurance partner. The next growth opportunity is in meeting - and exceeding - these expectations. Regardless of your need to remove infrastructure complexity and comply with myriad mandates and regulations, they're used to having it their way - 24/7 on all types of devices - anytime, anywhere.

Don't miss this session where we'll share how insurance innovators are gaining competitive advantage by leveraging the mobile wave. You'll hear the real-world stories of firms that are overcoming obstacles and taking their business in new directions to meet the demands of today's clients.

10:55am - 11:25am

Executive Exchange

Roundtable

Roundtable

Sponsored by

11:25am - 11:45am

Networking Break

11:50am - 12:20pm

Executive Exchange

CIO Thought Leadership

Presentation sponsored by

12:25pm - 12:55pm

Executive Exchange

Roundtable

Sponsored by

Roundtable

Sponsored by

Networking Luncheon

1:50pm - 2:20pm

Executive Exchange

CIO Thought Leadership

Presentation sponsored by

2:25pm - 2:55pm

Executive Exchange

CIO Think Tank

Addressing Mobile and Wireless Security Challenges

Any mobile device could compromise an insurance institution's data network through security holes due to un-patched applications and viruses or other malware on mobile devices. The roundtable will discuss how to successfully deploy, secure, manage and track mobile devices and mobile applications, including the ability to secure financial transactions, encryption, address compliance and regulatory issues, secure access to email, VPN and W-Fi, access real-time CRM data, and manage mobile inventory.

CIO Think Tank

Risk, Compliance and the IT Operational Challenges of Securing and Encrypting your Sensitive Data at Rest

Join this session for a roundtable discussion with your peers on the current and future challenge of securing your sensitive data at rest. We will discuss:

3:05pm - 4:05pm

CIO Executive Visions

Inside Insurance IT: What's Next?

Insurance IT groups face tremendous change from within and without. Externally, factors like the consumerization of IT, the massive growth in data, and changing user expectations at all levels have increased demand exponentially. Internally, IT groups face the loss of expert staff, the need for new technical skills, a mandate for innovation, and a need to evolve their levels of business consciousness. This panel of insurance IT leaders will discuss how companies are planning to address these and other internal and external pressures.

Concluding Remarks & Takeaways

4:15pm - 7:00pm

Recreation & Relaxation Time

7:00pm - 9:30pm

Farewell Dinner & Networking