Sept. 11-12, 2013
Four Seasons Hotel Atlanta
Atlanta, GA, USA
↓ Agenda Key
Visionary speaker presents to entire audience on key issues, challenges and business opportunities |
Panel moderated by Master of Ceremonies and headed by four executives discussing critical business topics | ||
Solution provider-led session giving high-level overview of opportunities |
End user-led session in boardroom style, focusing on best practices | ||
Interactive session led by a moderator, focused on industry issue |
Pre-determined, one-on-one interaction revolving around solutions of interest | ||
Discussion of business drivers within a particular industry area |
Moderator-led coverage of the latest industry research | ||
Several brief, pointed overviews of the newest solutions and services |
Overview of recent project successes and failures | ||
Informal discussions on pre-determined topics |
Unique activities at once relaxing, enjoyable and productive |
7:00am
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8:00am
8:10am
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8:50am
Today's insurers face complex pressures - not only competition from direct channels, but rising expectations of rapidly-evolving consumers. Customers demand state-of-the-art service on their preferred technology platforms including mobile and social. Buyers of investment and protection products have unprecedented access to research covering diverse and complex products. Given the complexities, knowledgeable agents are more valuable and in demand than ever. Today, a client-centric distribution network is essential.
Join us in this session where we'll discuss how to leverage the most critical capabilities in today's distribution networks and make them work to benefit both you and your clients. We'll explore how focusing on a client-centric model has never been more vital to your top-line and bottom-line business performance.
9:00am
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9:30am
It seems like virtually every carrier is considering leveraging an agile approach. In this session, hear Trustmark CIO Dan Simpson talk about real-life experiences leading agile implementations that range from software development to core systems replacements across diverse geographies with virtual teams. Separate agile fact from fiction and learn what worked - and what didn't - across a variety of projects.
9:35am
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10:05am
10:40am
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11:00am
11:05am
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11:35am
When asked about their data management capabilities, insurance professionals produce a data model, cite on-going efforts to build a data dictionary and bemoan the lack of data quality - all to support a data warehouse that's being marginalized as a commodity.
11:40am
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12:10pm
Join this session for a roundtable discussion with your peers on the current and future challenge of securing your sensitive data at rest. We will discuss:
12:50pm
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1:50pm
1:55pm
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2:25pm
2:30pm
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3:00pm
Today, BYOD and the consumerization of IT are major catalysts for innovation in the enterprise. Further underpinning this transformation is the use of cloud applications to empower a more mobile workforce that will also help them better manage the massive flow of data and information pouring into their organizations. But how can forward-thinking insurance providers deal with this transformation and embrace BYOD, while implementing the secure tools and processes they need for building a more productive workforce?
This session will uncover why today's CIOs are no longer playing the role of IT enforcer. Rather, through enterprise-grade cloud solutions, they're empowering their workers to be more productive when mobile, on any device, while still retaining security and visibility around content and collaboration.
3:40pm
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4:10pm
As the proliferation of mobile devices invades the enterprise, Sr. IT Leaders are struggling to find the right balance between productivity, security, compliance and support to leverage these new and powerful platforms. Employees and contractors are increasingly requesting access to internal systems, SharePoint sites and other integrations with Unified Communications to manage their day to day work needs. These devices have become ubiquitous in our homes, while traveling and are now invading the workplaces, as indispensible productivity tools and resources. This presentation outlines some of the steps, technologies and considerations that an Enterprise IT leader needs to consider before allowing these devices to access, store and use company data and applications in a secure and compliant manner.
Topics will include:
Consumization of technology and the growing business interest in leveraging technology to create competitive advantages present a unique opportunity for CIOs to kindle enterprise innovation. In this session, Jag Randhawa will share how he leveraged an Open Innovation platform to create a culture of innovation, and how you can start a similar initiative in your organization.
Your employees know your business and your customers. Create a platform that will encourage them to generate ideas that will satisfy the needs of both. Open Innovation can help you:
4:15pm
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4:45pm
4:55pm
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5:55pm
Insurance companies are needing to move beyond any existing organizational silos, infrastructure complexities and other constraints. Tomorrow's Insurance companies must become more client centric by leveraging sophisticated insights to improve security & risk management, pricing, channel performance and client satisfaction. With the new banking models changing so rapidly, CIOs and CSOs are leading the charge towards an operation centered on the client. Join this panel as leading visionaries discuss how Insurance companies will achieve this transformation for the new tomorrow.
6:00pm
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7:30pm
7:30pm
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9:00pm
9:00pm
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10:30pm
7:15am
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8:15am
8:25am
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9:05am
The insurance industry's primary focus is on managing risks to protect against losses. Today's heavily competitive and increasingly regulated environment compel companies to examine their current business interactions for areas of improvement. Executives who explore all possibilities for competitive advantages are realizing those who collaborate well outperform those who do not. Insurers who look to modernize their business interactions can gain the efficiencies and agility needed to remain profitable in today's marketplace that is being built from the outcomes of these uncertain times.
A risk factor in most insurer IT operations is the fragile connections that exist between the policyholders, brokers, agents and others. These connections continue to grow across the organization, many times without a comprehensive view or controlling strategy. By utilizing a Managed File Transfer Strategy (MFT), insurers can improve claim submission and settlement processes and ensure un-interrupted responses when catastrophe strikes policy holders.
This keynote session will discuss how globally-led insurers address their unique challenges with a comprehensive suite of technologies that provide reliable and secure financial data transmissions.
9:10am
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9:40am
Customers expect more from their insurers and remain loyal to those who treat them as individuals, who understand their needs and deliver exceptional customer service. Insurers need to communicate in a unified voice in coordinated ways to create a connected customer experience.
Keys to success include enterprise-wide technologies for:
Join this session to learn the latest advances in customer communication technology to create a more connected customer experience that fuels profitable growth.
9:45am
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10:15am
10:20am
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10:50am
Consumers of Big Data often feel like the Ancient Mariner from Coleridge's poem. Lack of managing and governing Big Data can easily swamp, or worse drown your users in information that cannot be consumed into their processes. Discuss the critical data management techniques of Big Data.
In an environment of increasing mergers and acquisitions, it has become critical that P&C carriers master the art of information technology integration. Here are some guidelines for a successful merger.
The important thing to take away is that the upfront decisions and planning have dramatic effects on the timeline. We've learned a lot over the last five years and look forward to getting the opportunity to do more of these integrations.
10:55am
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11:25am
11:25am
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11:45am
12:25pm
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12:55pm
Sponsored by:
CCC Information Services
12:55pm
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1:45pm
2:25pm
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2:55pm
Business and IT executives have chafed at the persistent need to "do more with less". Workforce optimization technologies enable insurance companies to improve efficiencies and realize this seemingly oxymoronic objective. Workforce optimization enables insurers to gain the insight they need to understand how work is processed in the back-office, capture the data and metrics needed to more effectively manage these areas, and create a more modern work environment that is simultaneously less tedious, more productive, and more precisely directed at business goals.
A Business Intelligence (BI) platform, depending on your planned implementation, is either primarily a strategic investment, or a "crossover" investment with significant operational investment and strategic investment elements. Either way, the case for BI requires a leap of faith by company leadership. One way that many pitches for BI investments could be improved is by appreciating the distinction between strategic and operational investments, as well as their motivations. At this presentation, we clarify the difference between "making the case" for operational investments, and making it for strategic investments, with specific reference to how BI fits in.
3:05pm
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4:05pm
Insurance IT groups face tremendous change from within and without. Externally, factors like the consumerization of IT, the massive growth in data and changing user expectations at all levels have increased demand exponentially. Internally, IT groups face the loss of expert staff, the need for new technical skills, a mandate for innovation and a need to evolve their levels of business consciousness. This panel of insurance IT leaders will discuss how companies are planning to address these and other internal and external pressures.
Panelists:
4:05pm
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4:15pm
4:15pm
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7:00pm
7:00pm
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9:30pm
Download Sept. 11-12, 2013 Agenda (PDF)
Keynote Presentation
