CIO Insurance Summit Agenda

2pm - 5pm

Registration + Greeting to CIO Insurance Summit

4pm - 5.30pm

Executive Think-Tank
*An exclusive invitation only, pre-summit think-tank for CIOs

Champagne Reception

7pm - 10pm

Opening Remarks Presented by Master of Ceremonies

Matthew Josefowicz, Director of Insurance Practice, Novarica

Welcome Gala Dinner & Opening Keynote Speech

"The Journey of a Leader: Charting a Course, Traversing Risk and Overcoming Challenges"

From his office to Mt. Everest, John Golden is constantly conquering challenges that allow him to develop strong and steadfast leadership characteristics. He says, “The hardest mountain to climb was not Everest but the journey of decision making and vulnerability that every individual must take to continue to learn and grow as a person and a leader.” In this session, Golden will explain how he has taken risks in life and on the mountain that have taught him that “it’s not the obstacles we face, it’s what we are doing to overcome those obstacles that make us who we are.

Presented by John Golden, Founder LiveActive Foundation and Former Executive Vice President - CIO & Business Operations CNA Financials

7am - 8.05am

Breakfast Networking Reception & Collection of Itinerary

8.10 - 8.50

CIO Keynote Presentation

"The Next Generation Insurance Company: Are You Ready to Connect, Collaborate and Compete?" 

For years, the insurance industry has worried about generational change. Now, the forces are at a tipping point. There’s a new breed of customers, agents, brokers and underwriters who live collaborative and virtual lifestyles. This transformation requires insurance companies to introduce new business models to effectively sell and service customers anytime, anywhere – all while balancing innovation, cost and risk. Creating value requires critical, innovative actions from insurance providers.  During this session we will discuss innovation insights and execution strategies that will enable your organization to use technology to better serve and collaborate with your evolving customer base.  

Sponsored by Cisco

9.00 - 9.30

Executive Exchange

CIO Thought-Leadership

"Improving Internal Operational Efficiencies by Replacing Slow, Ineffective and Expensive Paper-Based Manual Workflows with Automated Processes"

Today’s insurance carriers face a variety of challenges, including rising customer expectations, a heightened focus on underwriting profitability, market consolidation, and increased competition. To succeed in this complex and dynamic industry landscape, leading insurance companies are looking for solutions that can increase sales, effortlessly leverage legacy systems, meet regulatory requirements, and above all, strengthen policyholder and agent relationships. 

Providing a front office document automation solution tool that enables the business to rapidly respond to its customers is paramount to survival and growth. Creating a back office system that provides scalability and reduces printing costs while ensuring compliance with the front office solution is the emerging challenge. The growing consensus is that a single solution framework is needed to unite these two workflows.  This framework should be a fully integrated document automation solution that allows you to achieve straight-through back-office processing for high-volume and on-demand communications while enabling interactive correspondence for the front office.

This session will focus on these business challenges and how they can be solved using a proven software solution that has the flexibility you need to support your business.

Sponsored by HP Exstream

9.35 - 10.05

Executive Exchange

CIO Thought-Leadership

"Core Systems Strategy"

With core systems replacement at the top of many CIOs' list of priorities, it's no wonder that interest in these systems continues to run high. This moderated discussion will answer your questions about how your peers are evaluating whether or not they need to be considering new core systems, as well as how they are evaluating the potential solutions themselves.

Presented by Chad Hersh, Principal, Insurance Practice, Novarica

10.10 - 10.40

Executive Exchange

CIO Case Study

"A Mid Tier National P&C Carrier Adapting to Changing Business Environment by Implementing New Technology Platform in Partnership with NIIT"

Insurance carriers are faced with intensified competition, changing customer demographics, regulatory changes, and unskilled manpower and diminishing profitability. CIOs need to enhance the business’s competitive advantage by implementing innovative end-to-end solutions.  The challenge that many groups face is in overcoming diverse services from multiple vendors, in order to overcome this a single location to meet IT and business requirements is often looked at.  The decision to outsource this to a single location can often result in major benefits and cost savings through ready access to domain experts provided by the BPO provider and consolidated operations with multiple capabilities leading to standardized methodologies and SOPs, which in turn enhances the customer experience.  For Global Insurance Carriers, the challenge can also be one of overcoming the multilingual and geographically distributed customer base with varied business requirements. With more BPO providers offering outsource centers in Asia, Eastern Europe & elsewhere, CIOs have to be the ones leading the many options to outsource. This workshop explores the benefits and isolates critical challenges to outsource that CIOs have to overcome to ensure success.

Presented by: James Carhart, SVP & CIO, Utica National Insurance Group

Sponsored by NIIT Technologies

10.45 - 11.10

'Wired' Network Break + Analyst Q&A Session

11.15 - 11.45

Executive Exchange

CIO Thought-Leadership

"Practical SOA and Security for Insurance"

A talk introducing the SOA Soft-appliance approach to address cross-domain SOA and security in the insurance industry. Service Oriented Architecture (SOA) is very effective tool to reduce IT costs and improve business agility.  Traditionally SOA has been viewed as a high-cost and high-risk endeavor.   Recently, new lightweight approaches have had encouraging success. To illustrate, Intel presents targeted insurance industry case studies that demonstrate how to build a practical, economical, SOA initiative. Discussion includes the ACORD standard and how it can be quickly realized using a SOA appliance.  Finally, we review alternative stack vendor suite & hardware appliance alternatives providing a compelling total cost of ownership comparison model.

Sponsored by Intel

11.50 - 12.20

Executive Exchange

CIO Case Study

Since its inception, insurance.com has viewed its Business Intelligence capabilities as both a core competency and a key to success in a very competitive industry.  But viewing BI as a key to success and making it a driver of success can be a difficult journey. This case study will explore insurance.com's trek down the BI Maturity Model with an example of how 'peeling the onion' can drive significant business results.

Presented by Joe Singleton, CTO, Insurance.com

CIO Thought-Leadership

"Four Ways to Win with Performance Management in the New Insurance Landscape"

The insurance industry will be reshaped and won by those innovators who can develop more flexible products, deliver new breakthrough services and create new business models and operational efficiencies. Advances in business intelligence, analytics, enterprise financial planning and risk management - all aspects of performance management - are key to staying ahead. These capabilities enable insurers to address changing customer demographics, reduce underwriting risk and fundamentally alter traditional industry boundaries, while meeting the rigors of a more regulated insurance environment.

This session will outline the role of performance management technology in providing competitive advantage for insurers. We will highlight four key areas where performance management is helping insurers win, and provide two real-life examples of insurers that are leveraging IBM Cognos software to unite systems, reduce costs and gain deep insight into key performance indicators.

Sponsored by IBM

1.00 - 2.00

VIP Luncheon + CIO Open Forum Discussion (Forum, invitation only)

2.05 - 2.35

Executive Exchange

CIO Executive Visions

"Cloud Security Pre-Flight Checklist: Helping Virtual Resources Take Off "

Requirements for cloud computing security appear similar to traditional datacenters where a strong network security perimeter keeps out intruders. However, moving critical applications and sensitive data into public cloud environments challenges security best-practices, and can revoke compliance and breach existing SLAs.
                         
Cloud computing evaporates the perimeter, and a line of defense is needed at the VM itself to re-establish control. This session presents a checklist of security concerns involved with extending virtual environments to public computing clouds, detailing techniques that maintain the integrity of compliance and security policy protections as virtual resources move from on-premise to public cloud environments.

Sponsored by Trend Micro

2.40 - 3.10

Executive Exchange

3.15 - 3.45

Executive Exchange

CIO Thought-Leadership

"Using Agile Business Planning to Drive Your IT Investment Strategy"

Many insurers struggle to prioritize their IT investments in a way that is both meaningful to the business and sustainable quarter to quarter and year to year. Using a prioritized set of business capabilities linked to the overall business goals and to their underlying IT needs is a method that some carriers have used with great success. Furthermore, to make this approach successful, the organization must both deliver the capabilities and build an agile platform that allows for business and IT change.  This session would explore the concept, benefits and offer a few case studies and some tips for getting started.

Presented by Chris Curran, Partner & CTO, Diamond Management & Technology Consultants Inc.

3.50 - 4.20

Executive Exchange

CIO Thought-Leadership

"Stop Retaining Forever, Start Archiving"

The information explosion and modern information governance and regulatory pressures are forcing organizations to keep more information and for longer periods of time. This includes business application data, e-mail, collaboration tools content, files, paper documents, backup tapes etc. Ironically though, most organizations already unknowingly or unwilling end up retaining most of their information and information sources forever, often multiple times, and in an unmanaged fashion. This practice of infinite retention results in significantly increased cost, reduced application performance, increased risk, and inability to comply with regulatory, governance and e-discovery obligations.

Learn how your organization can establish an ongoing, best practice information and application retirement methodology that facilitates your information governance strategy while transforming your IT operations.

Sponsored by HP Information Management

4.25 - 4.55

Executive Exchange

CIO Case Study

"IT Enabled Business Transformation - Underwriting and Risk Selection in P&C Industry"

A case study of business transformation using web-based technologies in the underwriting and risk selection processes for a P&C carrier. Learn how Harleysville Group included actual development and deployment of technologies in concert with the organizational and process re-structuring.

Presented by Akhil Tripathi, SVP & CIO, Harleysville Insurance

5.00 - 6.00

Keynote CIO Executive Visions

"Best Practices in Outsourcing / Offshoring Infrastructure Operations: Views on trends on what, how, when, where and way forward"

Insurers are faced with a long global recession, steep decline in rates and premiums, regulatory changes and the biggest investment losses in industry’s history. IT will have to support businesses likes its never done before; right channeling customer experience, protecting business assets, streamlining business processes, improving performance and growing customers. IT budgets will be tighter than before and some tough decisions will be made to meet the overall objectives. What alternatives are there on one of the highest spend items in IT Operations? What substitute models should be considered? Managed services, output-based pricing models?

 In this panel, leading CIOs will discuss best practices and a view on past trends, future insights and ways to capitalize the increasing global sourcing options.

Moderated by: Matthew Josefowicz, Director of Insurance Practice, Novarica

Panelists:
Piyush Singh, SVP & CIO, Great American Insurance Group
Srini Koushik, SVP & CIO, Nationwide
Murshid Khan, CIO, Stewart Information Services

Sponsored by HCL

6.00 - 7.00

Cocktail Reception

7.00 - 9.00

Gala Dinner Reception & Keynote Speech

"Global Delivery Model in IT Infrastructure Services: Taking it to the next level"

Every year is a recession in IT Operations. For a business that earns less than a penny for every premium dollar received, Global Delivery Model is a lever to achieve cost savings, service levels & 24X7X365. Is this what it is or can it be taken to another level?

Two of the 10 largest insurers in North America handcrafted managed offerings around IT infrastructure that gave them a huge competitive advantage. Advantage that saw them through the “Great Collapse” even when their largest dependent industries like Financial, Healthcare and Automotive went off the rails. These insurers quickly transformed their infrastructure operations and technology services, to manage rates, revenues and risks and stay competitive.

Presented by Anubhav Saxena, Global Marketing Head, Infrastructure Services, HCL

9.00 - 10.30

Cheese & Wine Tasting

7.30 - 8.30

Networking Breakfast

8.35 - 9.15

CIO Keynote Presentation

"The Journey to High Performance: IT Innovation and Transformation"

How can CIOs bring together innovation and aspiration to position their organizations to achieve high performance? How do you optimize investments, transform capabilities and achieve greater business value from IT? Join CIO Frank Modruson for a thought-provoking presentation on how Accenture transformed IT by keeping operational budget low and investments high, while taking a bold approach to IT investments by closely aligning Accenture’s technology decisions with business strategy.  You will learn how despite IT costs per employee that are dramatically below industry standards, the company has a number of best in class technologies including collaboration and social networking applications.   

Session discovery topics:

• Consolidating, centralizing and standardizing IT operations
• Instituting a strong IT governance model
• Aligning the IT operations - Accenture's go-to-market strategy
• Running IT as a business
• Adopting an aggressive approach to outsourcing and performance measurement

Presented by Frank Modruson, CIO, Accenture

9.25 - 9.55

Executive Exchange

CIO Case Study

Over the past several years, Nationwide has invested in technology infrastructure and tools in an effort to permit our associates to be more productive.  While improved productivity is on all of our radar screens, we took an integrated approach at Nationwide.  This case study will review our vision about associate productivity and the use of collaboration tools for this purpose.  The study will also discuss how we attempt to drive our adoption, use of the tools, and how we measure our progress.

Presented by Jim Gay, AVP Infrastructure Tech Planning, Nationwide Insurance

10.00 - 10.30

Executive Exchange

Keynote Executive Visions

"Driving Insurance Industry Innovation"

With the insurance industry going through a period of transformation. CIOs are being tasked with increasingly more innovative business models. Innovation is also key to providing new levels of self-service needed to support a generation of agents and consumers that are highly mobile and work in real-time.  However with increased financial management given the current economic climate, how can CIOs better build a platform for growth and success to meet these growing challenges. This keynote panel looks at which technologies can help eliminate operational redundancies, reduce processing time and cost, and deploy the most efficient use of human resources whilst ensuring better competitive stance in time for market recovery.

Moderated by: Matthew Josefowicz, Director of Insurance Practice, Novarica

Panelists:
Srini Koushik, SVP & CIO, Nationwide
Greg Schwartz, SVP & CIO, USAA
Andrew LaGravenese, CIO & Head of Innovation, Chubb
Chris Gay, CEO, MileMeter

10.35 - 11.05

Executive Exchange

11.40 - 12.10

Executive Exchange

CIO Thought-Leadership

"To Tweet or Not To Tweet?"

It is still early days for the real-world adoption of Web 2.0 technologies in the insurance industry.  Are the risks outweighed by the benefits?  Are blogs and wikis a replacement for annoying email threads? And does anyone actually care what your company is doing right now? Some say failing to consider social networking is a huge mistake. Others say social networking is fine for consumer oriented firms, but won't work in a B2B environment.  More and more insurers are experimenting with Web 2.0. Hear what others are doing and exchange ideas on how to create value with Web 2.0.

Presented by Karlyn Carnahan, CPCU, Principal Insurance Practice, Novarica

Executive Exchange

CIO Case Study

"Building Flexible Insurance System"

Technology should serve your business by aiding competitive differentiation and supporting free cash flow.  It should help, not hinder, strategic and operational business decisions.  As such, your capital expenditures on I.T. should create flexible and scalable systems for your business. In this executive session you will learn about the architecture, development styles, software tools, and infrastructure technology that MileMeter used to create a scalable and flexible systems solution for insurance sales, policy administration, and claims administration. Key phrases and words: software-as-a-service (SaaS), open source software, on-demand computing and network services (aka "cloud computing"), test-driven development, document management, and web applications.

Presented by Chris Gay, CEO, MileMeter

"Agent-Facing Technology"

Improving agent satisfaction and operation efficiencies with agent facing technology remains the highest priority for many carriers even during tight budget times. This session will cover what's new in agent facing technology and review what agents want and get from their top carriers. How does your existing capability and technology plan stack up to the competition and agent expectations? The second part of the session will be an interactive discussion of your plans for agent facing technology - with advice and lessons learned from those who have delivered it.

Presented by Martina Conlon, Principal, Insurance Practice, Novarica

Closing Remarks

Matthew Josefowicz, Director of Insurance Practice, Novarica

Southwester Dinner + Networking